You are a perfect match for our Credit Union!

The Electronic Services Specialist position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures and regulatory banking requirements

REQUIREMENTS:

This position requires a high school diploma or equivalent and a proven track record in customer service. Good computer/data entry and typing skills, basic ten-key, and a working knowledge of the Intranet are required.

Must demonstrate a positive attitude, professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with exceptional interpersonal communications skills.

ESSENTIAL FUNCTIONS:

• Work directly with other departments regarding correcting errors and answering questions related to Electronic Services.
• Research and answer member questions regarding their accounts.
• Respond to members’ requests, problems, and or complaints.
• Investigate research requests.
• Possess a detailed working knowledge of ACH.
• Process EFT payrolls
• Process and/or review Mobile Deposits and Image ATM check images.
• Process incoming check files and check copy requests.
• Process daily bill pay files and returns.
• Maintain daily, monthly and quarterly reports as required.
• Process card requests for ATM, Visa debit and credit.
• Process Visa and ATM fraud claims and disputes.
• Balance FedForward items for all branches and transmit to Federal Reserve Bank by designated cut-off times.
• Possess a detailed working knowledge of Microsoft Word and Excel software applications that is adequate to perform the duties assigned.
• Represents the Credit Union with honesty, integrity and trust at all times.
• Adheres to established internal policies and procedures for compliance.
• Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
• Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.

BASE EXPECTATIONS:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Provide exemplary internal customer service and foster teamwork throughout the credit union.
• Communicate effectively and positively with members, coworkers, and management.
• Demonstrate the ability to handle different situations; i.e., demonstrate versatility.
• Be responsible in developing and maintaining a high level of product service knowledge.
• Recognize and listen to member/coworker requests and/or concerns and identify their needs so they may be better served.
• Assist with gathering information as required of the position and/or as requested by the supervisor.

WORKING CONDITIONS

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.

**Equal opportunity employer, including protected Veterans and individuals with disabilities.