Job description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Account Manager for our Employee Benefits team in Roseland, NJ. This Account Manager will service and manage client relationships with a focus on client retention.
WHAT YOU’LL DO:
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Responsible for the day-to-day account management of an assigned book of business, including but not limited to responding to coverage questions; researching and resolving claims issues, enrollment and ID cards problems; processing policies and changes; providing coverage comparisons, premium breakdowns and claims runs; etc.
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Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
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Establish, cultivate and manage customer relations with client membership.
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Educate clients’ members on benefits programs, legislation, and regulatory requirements.
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Provide documentation and guidance to client employees regarding group medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and NJ State Mandates, and other related employee benefit topics.
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Assist in the renewal process for health and lifelines of coverage for all assigned clients including ordering claims history, obtaining updated information (census data, carrier invoice, etc.)
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Assist in the review of internal compliance and client disclosure requirements, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.
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Document renewal, sales, and insurance operations compliance documents into the sales management database.
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Visit clients to address service issues, or present benefits material to employees during Open Enrollment meetings, as needed.
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Follow agency guidelines, policies, and procedures; including professional development and continuing education required for valid licensing.
WHAT YOU’LL NEED:
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Insurance Producer license in good standing (Life, Health and Accident, and other authorities in states needed to service the assigned book of business) or willingness to obtain within 90 days of hire.
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Advanced knowledge in employee benefit insurance coverages and contracts, complex employee benefit funding arrangements, and available State and Federal programs.
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5+ years’ experience in a related field, account management or sales.
WHAT WE OFFER:
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Excellent growth and advancement opportunities – including training, mentorship, and development!
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Competitive pay based on experience
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Generous Paid Time Off!
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Generous benefits package: health, dental, vision, 401(k), etc.
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Employee Stock Purchase Plan
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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