Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose of Position

Under the direction of the Director of Flight Operations, the Outreach Coordinator is responsible for developing, managing, and implementing Landing Zone classes and acting as representative to those agencies. Assists with designs, implementation, and managing all Landing Zone classes; establishes the organizations communication plan and media relationships; directs and coordinates activities that enhances Life Flight Network’s position with various referral sources; explores and initiates actions that contribute to the outreach and development of Life Flight Network outreach through offering Landing Zone classes to all agencies in all Market areas.

Fulfills administrative duties as well as complete technical activities necessary to assure alignment to the program mission and vision. Ensures consistency in Landing Zone education, tracks and reports classes and program performance.

Essential Job Functions

• Ensure high levels of responsiveness and satisfaction; provide regular, professional interactions through personal contacts and written communications.

• Demonstrate proficiency in relationship building, networking, customer service, and diplomacy.

• Prepare, implement, and manage Life Flight Network outreach plan and media relations, regarding Landing Zone program classes.

• Direct and coordinate activities that develop and enhance Life Flight Networks position with various emergency providers.

• Write class materials in support of Landing Zone programs; provide education to outreach representatives and crew members prior to implementation or program launch dates.

• Provides initial training of new employees on outreach and outreach programs and the Life Flight Network Membership program.

• Prepares monthly, quarterly, and annual reports of outreach success.

• Enter and track customer contact information and provide follow up both internally and externally as appropriate.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Pilot (Preferred)

• State of Ohio EMT B/A, Paramedic (Required)

• State of Ohio Critical Care RN Certificate (Preferred)

• BLS Basic Life Support – American Heart Association (Preferred)

Education

Bachelor’s degree in related field (preferred)

Work Experience

• Minimum of 3 years of experience utilizing Aircraft in EMS operations required.

• Minimum of 3 years of experience in fire service-related teaching required.

• Prior outreach and/or public relations experience preferred.

• Interpersonal skills necessary to interact effectively with EMS providers, air ambulance providers, hospital staff, physicians, and all levels of management required.

Training

EPIC Electronic Health Record (preferred)

Working Conditions -

This section addresses the physical environment in which the employee will perform the work.

• Periods of high stress and fluctuating workloads may occur.

• General office environment.

• May be exposed to high noise levels and bright lights.

• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

• May have periods of constant interruptions.

• Required to car travel to off-site locations, occasionally in adverse weather conditions.

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Lifting/ Carrying (0-50 lbs.) - 1-33%

Lifting/ Carrying (50-100 lbs.) - 0%

Push/ Pull (0-50 lbs.) - 1-33%

Push/ Pull (50-100 lbs.) - 0%

Stoop, Kneel - 34-66%

Crawling - 0%

Climbing - 34-66%

Balance - 34-66%
Bending - 34-66%

Work Position

Sitting - 1-33%

Walking - 34-66%

Standing - 34-66%

Additional Physical Requirements/Hazards -

Manual dexterity (eye/hand coordination)

Hear alarms/telephone/audio recordings

Reach above shoulder

Finger Dexterity

Color Vision

Hazards -

Depth perception

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to high pitched noises

Skills

Hard/Tech/Clinical Skills

Ability to organize and teach classes

Analyze data or information

Responsiveness

Annual reporting

Customer tracking

Soft/Interpersonal Skills

Attention to detail

Critical Thinking

Communication with customers

Teamwork

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com