Date Posted:

2023-04-19

Country:

United States of America

Location:

PW222: PW Puerto Rico Road 110 North Km28.8 San Antonio Industrial Park, Aguadilla, PR, 00603 USA

Position Role Type:

Remote

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Description:

The Engineering Tools and Methods (ETM) team is searching for a highly motivated, customer oriented and fast learner Help Desk Technician to Support the Engineering Organization in providing customer technical support as well as maintaining applications data, workflows and system administration. Provides technical support to engineers on a variety of tasks. Plans and executes experiments and gathers, maintains, formats, compiles, and manipulates technical data. Analyzes, maintains, compiles and formats data and design changes. Produces drawings, reports and engineering documentation. Performs research and engineering laboratory functions involving the layout, building, testing, troubleshooting, repairing and modification or electronic or electro-mechanical devices, assemblies, subsystems, and systems.

Responsibilities:

• Execute the Incident Management Process for resolution of ETM Applications bugs and issues. ETM Applications includes but is not limited to: Teamcenter, Electronic Data Management Exchange (EDEX), Engineering SharePoint Sites and sub-sites, etc.

• Troubleshooting ETM applications, identify root cause and resolution of Level 1 and Level 2 incidents using the ADMIN application module and standard procedures under supervision.

• Utilizes procedures to maintain data in the system components such as of Sharepoint, SQL Server Database and Business Process Mapping workflows.

• Execute custom reports using SQL and Qlik programming.

• Coordinate as well participate in the Incident Triage meeting and elevate to Application vendor systematic/integration issues within the tool components.

• Support to application releases through the Visualization Issues process expectations. Execute test procedures, where required.

• For each application release, create and release system features help and training documentation, where required.

• Provide coaching and training to application users on system functionality.

• Grant User access and performs Security System Audits to ensure correct user access to Export Restricted content.

• Support requirement development for new application enhancements

• Maintain Test Users ids every 90 days in all system components.

• Generate, monitor and update project metrics.

• Limitedly Design and Program customer requirements to ETM Sharepoint sites enhancements using Sharepoint and Infopath.

• Programming in VBA macros to enhanced and provide maintenance to internal tools.

• Attend and have participation in group meetings, teleconferences and/or required training(s).

• Actively participate in initiatives for continuous improvement using CORE Tools and support AS9100 efforts. Obtain CORE Apprentice certification.

• Support project management activities.

• Travel up to 10%.

Basic Qualifications:

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2+ years of relevant experience

• US Citizen due to government contracts

• English fluency (verbal/ written)

Preferred Qualifications:

• Experience in application customer support

• Strong interpersonal skills

• Strong communication skills, both verbal and written

• Project management experience

• Knowledge of SDLC process and Agile Development, Basic Programming Skills: (SQL Scripting, VBA, HTML)

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 34,000 USD - 70,000 USD; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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