Job description
Title: Enrollment Services Specialist
Agency: Germanna Community College
Location: Orange - 137
FLSA: Exempt
Hiring Range: $38,994-$48,618 Annually, plus full state benefits
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.
Germanna Community College is seeking two full time Enrollment Services Specialists, one with a focus on Health Technology Admissions and Enrollment and one who will serve as a Retention Specialist. This position provides vital services for students as a resource and guide with assistance in admissions, registration, and financial aid. The Enrollment Services Specialist collaborates with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect within 24-48 hours of first inquiry. Enrollment Services Specialists are not expected to be all-inclusive content matter experts; however, they will have expertise in connecting with experts to allow for seamless onboarding. Enrollment Services Specialists will receive extensive training in the Culture of Care prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.
Major Duties and Responsibilities:
Germanna Community College is seeking two full time Enrollment Services Specialists, one with a focus on Health Technology Admissions and Enrollment and one who will serve as a Retention Specialist. This position provides vital services for students as a resource and guide with assistance in admissions, registration, and financial aid. The Enrollment Services Specialist collaborates with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect within 24-48 hours of first inquiry. Enrollment Services Specialists are not expected to be all-inclusive content matter experts; however, they will have expertise in connecting with experts to allow for seamless onboarding. Enrollment Services Specialists will receive extensive training in the Culture of Care prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.
Major Duties and Responsibilities:
- Make regular referrals to Counseling, Disabilities Services, Veteran’s Affairs, Testing, and other support services
- Provide high quality service allowing prospective students to successfully complete special admissions college onboarding processes
- Embrace a holistic model of care and use the case management approach to new student onboarding
- Serve as the primary point of contact for a new student - decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements
- Keep prospective students engaged from the first point of contact through registration
- Provide guidance, and direction for prospective and new students and support them from the moment of first inquiry, decreasing the length of time spent from being interested in college to registered for college
- Aid in the special admissions process of Health Care Technology students, Dual Enrollment students, as well as International Students
- The Health Technology Admissions and Enrollment Specialist will assist Nursing and Health Technologies applicants through the process of a Germanna application and eventually applying to the Health Technologies program by communicating effectively with GCC faculty and staff as well as Health Technologies personnel
- Monitor prospective student and applicant progress throughout the enrollment process, responding to all questions/inquiries, providing information about Germanna Community College career and educational pathways and the enrollment process
Employees must be able to work strategically with diverse colleagues, students, and community members with a commitment to diversity as a learning outcome to be culturally respectful, professionally competent, and civically responsible.
Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Johnathan Scheiterle by phone at 540-423-9056 or by email jscheiterle@germanna.edu.
If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Johnathan Scheiterle by phone at 540-423-9056 or by email jscheiterle@germanna.edu.
If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.
- Bachelor’s degree or a comparable combination of education and work experience
- Experience working with students in higher education setting
- Ability to analyze and make sound, informed, and well considered recommendations on complex issues
- Proficiency with Microsoft Office products, typing, web browsers
- Extensive customer service experience with an ability to handle stressful situations
- Excellent interpersonal communication and conflict resolution skills
- Bilingual (Spanish)
- Experience using a Student Information System
- Understanding of academic and workforce programs
- Knowledge of Free Application for Federal Student Aid (FAFSA) and the financial aid application process
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