Great schools begin with great people who believe every day is an opportunity to make a difference. At YES Prep, you have an opportunity to join a family of diverse educators who are leveling the playing field by providing opportunities for a high-quality, college-forward curriculum while also ensuring our students feel supported through their academic journey and empowered to lead choice-filled lives. YES Prep is more than a family of public charter schools, it’s the future of public education—it’s an opportunity to say, “Yes, you can!”

• 17,000 Students
• 1,800 Team Members
• 18 Secondary Campuses
• 6 Elementary Campuses
• 91% Students Who Qualify for Free/Reduced-Price Lunch
• 94% Hispanic & African-American Students
• 90% Students Who Are Accepted to a 4-Year University
• 88% First-Generation College Students
• Top 100 High Schools in the Nation, U.S. News & World Report

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options, like KIPP Texas-Houston and IDEA Public Schools, within Houston’s city limits serving our increasing population. We are a rapidly growing organization, committed to creating life-changing opportunities for over 23,000 students by 2025.

• Maintain accurate documentation and records related to enterprise software applications, including but not limited to Skyward, Schoology, and Microsoft apps
• Create and maintain end-user resources, such as reference and how-to guides, for enterprise applications
• Develop and implement training and support programs to ensure that end-users can effectively utilize enterprise applications.
• Manage change control and change management of the technical environment, including ensuring that all changes are documented, tested, approved, and implemented according to established policies and procedures.
• Establish and maintain effective working relationships with stakeholders, including IT leaders, team members, and other district staff
• Monitor industry trends and best practices to identify opportunities to improve documentation, training, or the change management process
• Act as a Subject Matter Expert (SME) for end-users and escalation point for support services
• Provide support in other areas as needed

THE PERSON

We seek staff with diverse backgrounds, talents, interests, and ideas to meet the needs of our growing body of students. Certain traits consistently shine through for our most successful employees: a passion for the mission, drive for results, care for students, and resilience.

• Bachelor’s Degree from an accredited four-year educational institution or equivalent experience
• Previous experience creating technical documentation for enterprise applications, such as CRM, HRIS, SIS, or similar
• Previous experience creating guides/training materials for end-users
• Outstanding record of organization and attention to details
• Excellent communication skills, including the ability to work collaboratively with staff within and outside the Technology team
• Strong problem-solving and analytical skills.
• Proficient in current MS Office Suite (Word, Excel, PowerPoint)
• Ability to anticipate and resolve problems
• Belief in and commitment to the mission and core values of YES Prep Public Schools
• Openness to giving and receiving frequent feedback
• Ability to maintain emotional control under stress
• Ability to work urgently in a fast-paced and results-oriented environment
• Ability to juggle multiple tasks and initiatives at once
• Demonstrated ability to work on a team
• A dedication to learn, grow, and develop as a professional

THE NICE TO HAVES

• Technical background, degree, or certification
• Experience in change management
• Postgraduate degree
• Teaching experience in either Primary/Secondary or Higher Education

• Compensation – This position is an exempt, salaried position; offers commensurate with experience.

• Health and Supplemental Insurance – A $0 monthly medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.

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  Retirement Plans – Participation in Teacher Retirement System of Texas and a 457b Retirement Plan.

• Paid Time Off – Employees working 20+ hours a week receive 15 days of Paid Time Off in addition to the system closures during the Academic Calendar.

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  Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid out at 100%, based on eligibility and tenure.

• Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.

• Award Winning Culture – The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place to Work in 2018, 2019, and 2021. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well.