**vaccination & FIRST booster is REQUIRED**

Description:

Since 2020, forced an adaptation to remote health visits (Teleheath). Many other budgets at the Health System were strapped as covid limited the ability for elective surgeries at the hospital ( these are most revenue generating surgeries). Therefore for attention and money allocation pivoted to the Telemedicine practice. Even insurance companies became more flexible and began reimbursing for these visits which made it even more attractive for Yale New Haven Health System to continue to enhance this practice.

Standing up and making a more robust offering compared to what they had in place created a revenue generating opportunity. However, it also unveiled some business challenges and gaps they would have to close if they were going to expand their world class offerings into this category. One gap they identified was that the patient market seeking healthcare in this capacity was a demographic that is historically less technologically savvy than most. Therefore they needed to build the link between making sure these folks are ready for their appointment and have access to all the correct personal health information through an outward facing application called MyChart which connects to their EMR system (Epic).

This will be a 3 month contract to start as they work to better understand the workload and what this will entail. There is an option to do a FT shift from 8-430pm OR a part-time shift for 30 hours a week. This person will be remote but required to pick up their equipment in Stratford, CT.

This job is an “application support role” with and emphasis on customer service and patient experience. Essentially we are looking for folks to make outbound calls to YNHH patience/customers that will have a upcoming telehealth visits. They will walk them through access to MyChart which is the external patient portal that allows them access to their medical records. They will troubleshoot any issues with the application or reset passwords if need be. They will make sure that they are aware of how to operate the visit and have all the information they need to save time on the actual visit. Most of the clients they will be calling will not be as technically savvy, so customer service, hand holding, and providing a white glove service is the overall goal. They will be expected to make calls all day long with the hopes of getting 5-6 people on the phone per hour. Call times may vary based on the customer but typically start at a minimum of 8-10 minutes. Some may find this job taxing as it is a consistent workflow day in and day out and the tasks are repetitive. This person will be trained efficiently and will have access to all tools and workflows to ensure a successful assignment.

Skills:

mobile device, troubleshooting, MyChart

Top Skills Details:

mobile device,troubleshooting,MyChart

Additional Skills & Qualifications:

Any previous experience with Bomgar.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.