Job description
General Summary
The Epic Analyst is a full time position on the IT Application Team. The position has responsibility for the implementation and support of the Electronic Medical Record (EMR). The Epic Analyst performs work in a team environment and requires excellent problem solving and communication skills with a high level of professionalism.
This is a permanent position but the hours may vary based on the needs of the department and organization during the Epic Implementation Project. Will assist as needed with the Epic Implementation Project.
Essential Duties and Responsibilities
- Analyzing workflows, system details, business requirements, and technical issues associated with one or more Epic application(s)
- Configuring of Epic application(s) including workflows, reports, and/or users.
- Installation and maintenance of system infrastructure to support the EMR
- Executing of activities to implement, enhance, and maintain the EMR system.
- Analyzing new functionality and recommend how it should be used to prioritize and implement requested changes to the system.
- Troubleshooting problems and questions from end users. Provides support of daily and ad-hoc requests.
- Interfacing with key IT, clinical, business and operations staff to assist in the development of efficient workflows.
- Participating in testing system enhancements and performs rigorous testing to deliver high-quality end-user solutions.
- Architecting and delivering solution innovation to improve services or to lower costs, operating under deadlines and challenging workload.
- Solving problems and develops solutions to tasks or projects which may be unique, using judgment and initiative.
Education
Doctor of Pharmacy (PharmD) graduate of a College of Pharmacy accredited by the American Council on Pharmaceutical Education (ACPE) required.
Work Experience
- Oncology experience preferred.
- Experience using Epic preferred.
- Excellent customer service skills including the ability to communicate effectively verbally and in writing.
- Demonstrated ability to reach a goal including the ability to develop an action plan and adhere to deadlines.
- Demonstrated ability to gather information from multiple sources, analyze applicability and appropriateness, and develop an efficient workflow.
- Excellent interpersonal, communication, leadership, and change management skills to establish and maintain positive and productive working relationships.
- Demonstrated ability to analyze large data sets, use data to draw conclusions, assess performance metrics and/or write reports including the use of data visualization and manipulation tools such as Excel, SQL, Tableau, etc. preferred.
- Work experience within information technology or an applicable area of healthcare preferred.
- Experience with EMR support, training, build, or configuration preferred.
Certification/License
Certifications or proficiencies in Ambulatory, Clin Doc, Orders, Willow, or Beacon Epic applications preferred.
Mental/Physical Requirements
Must be able to manage multiple tasks simultaneously, and to generate technical reports and documents. May occasionally be expected to work unusual hours while resolving technical issues. Standing, walking, and sitting are required. Moderate lifting (10lbs) required.
Working Conditions
Standard office conditions; well lighted, climate controlled area. Constant noise from fans and printers for extended periods. Will spend a great deal of time using computers with possible visual or muscular discomfort. Potential exposure to infectious diseases.
Will occasionally be in patient care areas supporting end users.
Location: Phelps Health ยท Epic Team
Schedule: Exempt Full-time, Day shift, hours may vary
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