Job description
Become a part of the Young Living family!
Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world’s purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.
Working at Young Living
Our community of wellness started small in 1993, when
D. Gary Young
and Mary Young developed their first organic herb farming and distillation operation. After establishing Young Living in 1994, the Youngs developed its groundbreaking Seed to Seal® process, which preserves the integrity and potency of essential oils through every step of the production process.
We believe every person has the right to wellness. It transcends all and has the power to unite us as members of the same human family striving for the same happiness. It is part of the reason we are passionate about making everyone feel included, welcome, and respected. Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Young Living family.
Summary
The Executive Director of CXM and Planning is responsible for establishing and owning the strategic plans for marketing and digital. This position will oversee and manage a broad set of marketing strategy functions including the customer experience, planning, and marketing insights and data.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Own and lead Young Living’s strategic planning and processes for marketing and digital. – 20%
- Oversee implementation of strategic plans in conjunction with the marketing planning and execution team. – 20%
- Organizing and prioritizing critical issues and information and present to CMDO to facilitate efficient decision making. – 10%
- Partner with other leaders to ensure delivery of a high-caliber customer experience journey through all cycles of the customer experience journey. – 10%
- Develop and partner to build a Marketing Insights function to provide usable and actionable data for short-term and long-term decision making. – 5%
- Partner with Product Marketing, including Product Development and R&D teams to ensure strategic alignment between marketing and product lifecycles. – 5%
- Collaborate with Sales and regions to develop and identify Brand Partner focused training and educational opportunities. – 5%
- Understand and educate on the customer experience journey and the impact and opportunity each stage has on the Young Living business. – 5%
- Partner with global marketing teams to ensure alignment between corporate marketing strategies and market-focused initiatives. 5%
- Oversee Strategy, Planning, and Customer Experience teams. Attract, retain, and develop a team of talent, driving ongoing optimization of team and skill sets. – 5%
- Manage the marketing budget and annual planning process – 5%
- Keep executive management informed of program updates, changes or emerging issues and provide input, advice and guidance to the organization. – 5%
Knowledge, Skills, and Abilities
- Strong follow-up and follow-through skills.
- Strategic thinker, independent problem-solving skills, and ability to drive consensus.
- Have an innate sense of urgency and being able to create urgency for others to drive a campaign or program forward.
- Detail-oriented and always see the big picture. Have no trouble turning a multi-dimensional program tracker into an executive or top-line summary.
- Experience with budget management.
- Advanced at working with both in Mac and Windows Operating Systems.
- Skilled in the use of Microsoft office software to include Word, Excel, PowerPoint, and Outlook.
Supervisory Responsibility
This position does supervise 2 or more employees
Work Environment
This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, photocopiers, shredders, and filing cabinets. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This individual is frequently required to stand, talk, and hear. Specific vision abilities of this job include close vision and ability to adjust focus. The employee is required to type, file, and lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.
Position Type/Expected Hours of Work
This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 8 a.m. to 5 p.m., with an hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand.
Please highlight the description that most accurately represents this position:
The incumbent in this position is expected to be available outside normal operating hours and/or is an executive director and above.- The incumbent in this position is regularly expected to be available to speak with clients, vendors, customers, job candidates, or their manager while away from the office and/or outside established business hours.
- The incumbent in this position primarily works from an established workspace during established business hours.
Education and Experience
- Bachelor’s degree from an accredited institution or equivalent experience.
- 8 years of marketing, advertising, and communications experience.
- 5 years of focus on marketing strategy and communications.
- 4 years of experience managing and leading top performing teams.
Master JD will be in WD
Additional information
Young Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you’re an active Young Living employee, please apply through Workday.
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