Essential Job Functions:

• Assists with all external and internal special events including promotions, trade shows, chamber functions, travel shows, tourism development, employee relations, etc.

• Manages general office duties and provide friendly and courteous service to fellow employees and guests.
• Meets attendance guidelines and adheres to regulatory, departmental and company policies.
• Creates and maintains all event files.
• Answers telephones in a timely fashion, provides knowledgeable answers to any inquiries or transfers calls to the appropriate personnel.
• Greets guests who visit the Sales Office.
• Provides administrative support to Convention Sales and Services.
• Types, prepares and distributes Catering proposals and function contracts.
• Sets appointments for Sales Specialists.
• Creates, processes and updates Banquet Event Orders (BEOs).
• Show facility to potential customers when Sales Specialist not available.
• Makes room reservations for event guests, as needed.
• Responsible for guest correspondence and other general correspondence.
• Responds in a timely manner to incoming group business opportunities.
• Conducts hotel site inspections and client presentations.
• Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
• Execute rate negotiations and pre-qualification with the involvement of Guest Services; prepare proposals and contracts, process bookings and appropriate follow-up correspondence with clients.
• Adhere to accounting policies concerning credit applications and direct billing, advance deposits, expense reports, and other applicable policies
• Details, prepares, and initiates Banquet Event Orders to the clients specifications and in conjunction with the Banquet Department, F&B Director, and Executive Chef.
• Monitor group room blocks and pick up.
• Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• Meets with customers during an event to insure proper delivery of hotel services
• Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
• Comply with attendance rules and be available to work on a regular basis.

Essential Requirements:

• Must be a minimum 18 years of age or older upon employment.

• High School diploma or equivalent required. Bachelors degree strongly preferred.
• Must project a professional image and have good written and verbal communication skills.
• 5 years sales experience required.
• Must be able to obtain and maintain a non-gaming license as required by the Pennsylvania Gaming Control Board.
• Must be available to work weekends. Must be detail oriented.
• Ability to perceive quality of work, read materials, review documents and receive instructions.
• Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
• Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.
• Excellent knowledge of computers, specifically Delphi, Word and Excel.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.
• Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner.

ADA Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.

• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity to operate office equipment and engage in light lifting. Ability to reach for specific objects within local work area.
• Ability to bend, stoop or kneel.
• Ability to reach for specific objects within local work area.
• Ability to lift objects 10 to 30 pounds.
• Ability to ascend and descend stairs and travel to other locations within the facility.

Other Skills/Abilities:

• Must be able to handle exposure to areas where smoking is permitted.
• Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.