We have a new opportunity for an Extended Range Advisor to join our GSBS EMEA Customer Services Team

About the role

The GSBS EMEA Extended Range Advisor is to support the extended range initiative through the processing of customer orders and the sourcing of extended range items, whilst maintaining or exceeding agreed customer service levels and sale targets. Liaise daily with vendors and adopt every article for UK, Scandinavia, France, and Ireland.

This role is a full-time permanent position, offering Hybrid working where you can work from home, and 1 day in the Corby office every other week.

What we’re looking for

• Processing of extended range orders, maintaining or exceeding our agreed service levels
• Raise Quotations for the sales team adding any discount requested and offering list and cost price to make sure a healthy discount is applied for our customer
• Responsible for the input of master data
• Converting customer leads to order
• Proactively expediting to ensure service level and customer expectations are fulfilled
• Resolving customer service enquiries and issues, relating to the extended range offer
• Returns and Replacements both in sap and with vendors
• To set up products within SAP, ensuring both cost and list price are correct
• To provide technical support for the Extended Range products by liaising with vendors requests from customers
• To resolve supply issues that potentially hinder order fulfilment
• Responsible for QN process investigating conformance issues with Extended Range articles
• Negotiating with suppliers regarding buy backs, or re-sale of previous customers or via RS shop
• Updating relevant dept with Discontinued extended products, ensuring they are removed from offer/web

What you will bring to this role

• Minimum 1 year in a customer focussed environment
• Previous experience in a customer service environment
• Previous experience of SAP / CRM
• Intermediate PC Skills, including Microsoft packages
• Able to identify ongoing issues and problem solve
• Ability to communicate and build relationships at all levels
• Influencing, challenging, and working with all elements of the supply chain
• Customer complaint handling
• Attention to detail/ Excellent Quality
• Prioritisation of orders and enquiries

Desirable

• Highly motivated individual
• Ability to adapt to change
• Knowledge of quality reporting
• Continual Improvement certificate

We are RS Group

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things. That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

RS Group Brands: RS, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe.

Are you ready to explore the possibilities?