Job description
Initial Posting Date:
03/30/2023
Application Deadline:
04/13/2023
Agency:
Department of Human Services
Salary Range:
$3,546 - $5,396
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager)
Job Description:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!
Do you have bilingual language skills in English and Spanish? Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. This position does require bilingual language skills in English & Spanish to assist with a need in the communities that we serve, and we encourage you to apply.
We are seeking a Family Coach to join our Salem - Self-Sufficiency Program (SSP) team.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
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When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
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Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
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We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
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We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
What you need to qualify
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Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
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Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
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Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
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Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
Essential attributes
We are looking for candidates with:
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Ability to organize work efficiently and manage multiple tasks with interruptions, as well as manage workload with competing deadlines.
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Experience with direct client service and engagement in dynamic environments. Experience working with diverse populations and understanding cultural sensitivities.
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Experience working in the human/social service field and have knowledge about ODHS programs.
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Ability to facilitate and support families with case management tools and resources.
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Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications. Experience communicating and resolving conflicts or disputes without further escalating or retraumatizing clients.
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Knowledge of community resources serving the needs of diverse populations, as well as knowledge of mental health and substance abuse resources and ability to complete referrals in person and by phone. Ability to coordinate, communicate and initiate action among multiple parties and integrate multiple services as part of a case plan.
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Experience with case management and assessing customers’ strengths and services needed, establish boundaries, and set realistic milestones. Ability to initiate and maintain relationships. Experience working with individuals that find it challenging to express themselves verbally.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.
As a Family Coach, you will:
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Conduct interviews to determine family need and eligibility.
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Explore alternate resources and links clients to community services.
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Completes program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths.
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Jointly develops a case plan and identifies the steps the family will take towards self-sufficiency and meeting their basic needs.
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Monitors progress, needs, and makes necessary modifications to the case plan.
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Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.
Working conditions
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Position is fast paced at times.
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High volume of individual and family contact.
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You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.
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You will have contact with a range of people including some who may be experiencing emotional and financial stress.
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Employee's work is conducted in offices, participant's homes, and other community sites.
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Hours of work may vary from day to day and may include evenings and weekends.
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Overtime must be pre-approved.
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Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.
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Some overnight travel may be required to attend statewide meetings and training.
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A job offer is contingent upon passing test(s) evaluating your proficiency in English and Spanish.
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All work will be conducted in-office.
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Work Schedule:
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8:00 am – 5:00 pm; Monday-Friday.
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Application instructions & requirements
Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
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Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
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Current State of Oregon employees: Apply via your employee Workday account.
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If you are not a current State of Oregon employee, view thisapplication instructional video.
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After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements
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Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
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The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information
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This is a full-time position and is represented by the Service Employees International Union (SEIU).
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This recruitment may be used to fill future vacancies.
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Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
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If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Haili Mahoe via email (haili.mahoe@odhs.oregon.gov). Please be sure to include the job requisition number.
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