Dedicated Corporate Travel Consultant Hybrid

San Francisco Bay Area, CA

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) remote. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.

Our dedicated corporate travel agents handle the air, car, hotel, and ground transportation bookings as well as the ticketing, changes, exchanges, and queue management for a single enterprise level client.

Our business hours are 9:00 AM to 5:00 PM PST Monday – Friday

**Please note, this role will require 2-3 days a week onsite**

Located in Alameda, CA, this company is on a mission to Help Cancer Patients Recover Stronger and Live Longer. They are commercially successful, oncology-focused biotechnology company that strives to accelerate the discovery, development, and commercialization of new medicines for difficult-to-treat cancers. Following early work in model system genetics, they established a broad drug discovery and development platform that has served as the foundation for our continued efforts to bring new cancer therapies to patients in need.

The nearest airport to Alameda is Oakland (OAK) Airport which is 4.8 miles away. Other nearby airports include San Francisco (SFO) (12.9 miles), San Jose (SJC) (33.3 miles) and Sacramento (SMF) (73.8 miles).

Alameda is known for its beaches, bird refuges, bicycle and pedestrian paths, natural open space, and extensive waterfront picnic areas. Shoreline parks along the San Francisco Bay and the San Leandro Marina extend for more than six miles, offering spectacular views of the San Francisco skyline and the East Bay hills.

Key Responsibilities

• Comprehend & comply with travel policies for multiple busy corporate accounts
• Provide exceptional customer service
• Ensure business traveler’s needs are met and/or exceeded
• Keep client aware of all necessary travel documents and health requirements for countries to be visited
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Manage air, car, rail, and ground transportation bookings
• Arrange both domestic and international itineraries
• Complete all reservations in an accurate and timely manner.
• Provide consultative service to travelers throughout the booking process
• Handle ticketing, adjustments, exchanges & queue management

Experience & Qualifications

• 2 years + recent experience in Corporate Travel required
• 2 years + recent knowledge and experience using Sabre required
• Previous onsite experience preferred
• Skilled with complex international fares strongly recommended
• Proficiency with complex ticketing & exchanges is preferred
• Professional & service-oriented mentality
• Impeccable business acumen
• High attention to detail
• Geography and international destination knowledge are necessary.
• Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients.
• Candidates should possess decisive and successful problem-solving skills.
• Strong written communication, interpersonal and organizational skills
• Skilled in usage of a personal computer and various software packages
• Online booking tool knowledge preferred
• Strong technical skills
• Ability to work independently

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location – San Francisco Bay Area, CA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $50,000-$90,000 depending on relevant factors, including experience, geographic location and performance. The annual salary range listed represents the total compensation package, excluding benefits, but which includes achievable commission and incentives.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com