Job description

Satellite Technician Field Operations Supervisor

Via Satellite, Inc., established more than 30 years ago, has a great opportunity for you to establish a long-term rewarding career in our field operation team. We are looking for an experienced Field Operation Supervisor to lead our installation technicians to success.

What's in it for you as a Satellite Technician Field Operations Supervisor?

· Competitive compensation package

· Performance incentives that include additional cash and rewards

· PTO

· Medical, Dental, vision, and Life insurance, plus a 401k with company-matched funds

· Opportunity to take home a company vehicle

What do we need from you as a Satellite Technician Field Operations Supervisor?

Must be able to lead and motivate a diverse team to achieve performance goals.

Organizational skills are a must have in this role.

· Excellent communications skills that can provide leadership and manage overall direction for the Field Service Technician team to ensure 100% customer satisfaction

· Strong problem-solving abilities, excellent interpersonal skills, and a customer service focus

· Ability to direct, coach, and develop technicians to create a high performing on site service and install team that can consistently meet our sales and customer service metric goals.

What does a Satellite Technician Field Operations Supervisor do?

· Supports new employees through training and future development, while demonstrating and coaching behaviors that ensure quality customer service and on-site sales success

· Perform and oversee training for existing technicians on changing processes, procedures, and technologies that we service and install

· Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards as well as ensure customers are satisfied with our work.

· Address escalated customer and/or employee issues according to company policy.

Performance and metric review weekly with team at minimum. (basic excel skills a plus).

Must be 21 years of age or older; possess a valid driver's license; ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports; ability to write reports and correspondence; technical, or vocational school a plus; successful completion of criminal background check, drug screen, and MVR check; must be able to lift up to 75 lbs., climb ladders 28' and above, work in confined spaces, and all weather.

Job Type: Full-time

Pay: $46,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Falling Waters, WV: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Satellite Installation: 1 year (Preferred)
• Field Management / Supervisory: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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