Job description

Alltec FOBA is seeking a Field Service Technician (Customer Service Engineer) to join our team!

Position is remote but does require successful candidate to reside in the Chicago Metro area and also have willingness to travel to customer sites across the USA 5 days per week (~90% travel)

Alltec FOBA, a Danaher company, are experts in Industrial Laser Marking. For five decades, we have been writing with light, developing, and manufacturing leading laser marking solutions for direct part and product marking. With our internationally proven laser and application know-how and industry-tested marking lasers and laser marking workstations, we reliably and economically make our mark on countless products in all industries. Integrated imaging, innovative software functions and comprehensive services as well as globally competent consulting and first-class customer service nicely complete our portfolio.

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us! Apply today.

As a Field Service Technician (Customer Service Engineer), you are the front line of FOBA’s customer interaction through daily service and support. Through advanced technical and commercial training, you will enhance all aspects of our organization. In this entrepreneurial role, you operate from home and commute to some of the world’s largest manufacturing companies. At these sites, you will support sales growth by ensuring the highest quality customer satisfaction through minimizing down time and providing solutions to our customer’s needs. Our industry leading equipment will be installed, repaired, and maintained by you at our customer sites.

This position provides you with new and exciting opportunities to grow your career within Danaher. We offer a competitive base salary at an hourly rate, full benefits from day one, and an annual target bonus! The position allows for a changing work environment and the opportunity to travel around the country.

What will you do?

• Create and grow multiple aspects of our business through supporting regional and company goals.
• Improve customer satisfaction by delivering the highest customer service in our industry.
• Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution.
• Receive and apply highly advanced technical training at customer accounts and remotely every day.

What do you need?

• Technical Agility- Mechanical, Electrical, Electronics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
• Strong Interpersonal and Communication skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times. This position requires both written and verbal communication skills.
• Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
• Adaptability-being able to think quickly and respond positively to change.
• Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.
• Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day.
• Position is remote but does require willingness to travel to customers across the USA (~90% travel)

Our Offer:

• You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.
• You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

Job Type: Full-time

Pay: $58,481.28 - $70,429.07 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overnight shift
• Weekend availability

Work setting:

• Warehouse

Experience:

• Programmable logic controllers (Preferred)
• Mechanical knowledge (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: Remote

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