Primary Role: Perform Field repairs on Fiberglass swimming pools (installed and staged). Support the Warranty/Claims team in the evaluation/assessment of warranty/claims. Act as a customer liaison in the evaluation of product issues/concerns and field customer questions.

Duties and Responsibilities:

• Support the Field Service team in the administration of customer warranty/claims, escalations, and legal suits.
• Assist Field Service team with pre job preparation (material gathering and planning)
• Assist Field Service team in the preparation of pools for repair (draining and bracing of pools, dewatering of pool shell, etc.).
• Assist Field Service team in completion of structural and cosmetic repairs.
• Assist with the documentation of field repairs ranging from project close to SDS material procedures.
• Assist in routine maintenance of tools and other equipment used in field repairs.
• Other duties as needed by Field Service leadership.

Qualifications/Skills:

• High School diploma preferred but not required
• 5-years fiberglass repair experience preferred but not required
• Good Customer service, interpersonal, multi-tasking, and organizational skills.
• Ability to resolve conflict diplomatically
• Basic understanding of pools, equipment, and water chemistry an asset preferred but not required
• Frequent travel required

Essential Job Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical abilities – lifting, standing, bending, climbing, operation of equipment/machinery, number of pounds to lift/push/pull, etc. include length of time for physical activity when possible (i.e. stand for 4 hours)