Job description

Budget Document Technology is a leading document solutions provider throughout New England. We combine leading digital office technology with great customer service, to form a winning team.

We are seeking a Field Service Technician who provides customer service by maintaining, servicing and repairing office equipment at customer locations within assigned territories/accounts. We’re looking for someone who demonstrates exceptional customer service, organization, and prioritization skills. You need to demonstrate strong mechanical aptitude and be able to work independently.

Essential Job Functions

· Visit client sites within assigned territories/accounts for troubleshooting, diagnosing, and resolving maintenance/repair of multifunctional office equipment to include disassembly, cleaning and replacement of individual parts, reassembly, testing and adjustment

· Troubleshoot equipment to determine the cause malfunctions

· Set up and preparation of new copier/printer/fax/scanner equipment for install

· Ensure a high level of customer satisfaction responding to service calls in a courteous and timely manner

· Manage inventory accurately for tools, parts and supplies in company vehicle

· Resolve at least 85% of service calls without assistance upon completion of training and territory assignment

· Maintain current technical knowledge and continuously expand knowledge of new technology

· Meet call quality and total calls per day expectations

· Perform in-shop repairs as necessary and refurbish used equipment, including cleaning and repairing

· Provide sales support as required including install duties

· Project a professional company image

· Assist with other duties as necessary

· Valid driver's license and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.

· Ability to lift 75 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.

· Familiarity with networking IT skills a plus including certifications

Prior experience or educational background

Prior work experience with Xerox, Konica Minolta, HP or Lexmark certifications helpful but not required. Direct experience may be substituted with two prior years of electro-mechanical experience or degree this could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience. We provide on-going training including manufacturer certified training.

Budget Document Technology offers:

· Competitive Wages with Bonus Program Eligibility

· Medical, dental, vision, life and disability insurance

· 401(k) plan with matching company contribution up to 4%

· On-going professional development

· Paid holidays and vacations

· Company Vehicle

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

COVID-19 considerations:
Budget Document Technology and all employees follow all CDC Covid19 procedures and protocol.

Application Question(s):

• How many years of Electro- Mechnical , Xerox, Konica Minolta, HP or Lexmark experience do you have?

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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