Job description

As a Field Technician, you will travel in a two-person mobile work team alongside one of our Lead Technicians and assist with the installation of networking, security, and home entertainment related products and implementation of custom solutions. As a team, you will be customer/client facing, most the time. You will engage the customer, build rapport, gauge their individual needs, and offer smart solutions to leave them with a positive overall experience. Our Lead Technicians have years of experience in numerous different trade skills, and they will teach you all you need to become a successful field service professional. Productivity and good customer service feedback are rewarded through our profit sharing bonus program.

Benefits:

• Medical, Dental, Vision
• 401(k) & matching
• Performance based bonuses
• Flexible schedule & time off
• Paid training
• Employee Discounts (TV's, smart devices, speakers, audio equipment, IP cameras, etc)
• Weekly paychecks
• Vehicle & Tools provided

Here are some of the services we provide:

• Home Theater installation
• Telecommunications solutions
• Residential & Commercial network cabling installation and equipment configuration
• Surveillance & Security Systems, residential and commercial
• Smart home integration
• Technology related troubleshooting and repair

Job Responsibilities

• Uphold and promote a culture of exceptional workmanship, integrity, punctuality, customer service soft skills, and eagerness to learn new things
• Drive positive customer feedback through multiple channels by engaging the customer and their needs directly, and exceeding expectations
• Provide a variety of services for our customers and business partners including delivery, installation, troubleshooting, and sales of technology related products and services.
• Conduct work in a professional manner, always using tools carefully and responsibly, following safety guidelines and using good judgement
• Act in a timely and punctual manner, providing arrival updates to customers and clients and always striving to communicate effectively and be on time

Basic Qualifications

• Ability to work successfully as part of a team
• Strategize and multi-task in a fast-paced environment
• Work a flexible schedule including days, evenings, weekends, and occasionally holidays. Typical full time schedule is 4 days, 10 hour shifts
• Must have a current, valid driver's license
• Must be of age 21 or older
• Ability to safely lift and maneuver objects up to 75 pounds alone, or team lift up to 250 pounds with help from a team member

Preferred Qualifications

• Cabling or telecommunications experience
• Audio/Video experience
• Construction or skilled labor background & general knowledge
• Consumer electronics experience, professional or hobby
• 2 years of customer service experience

Our company's top priority is customer service. If a customer is not happy, we are not satisfied. Simple as that. We strive to go above and beyond our competition, and have the reviews prove it. With a perfect 5-star rating across the board, we have quickly become one of the top providers of commercial and residential Networking, Audio/Visual, and Security solutions in the Seattle, Bellevue, and Tacoma metro areas.

As a member of our team, you will learn valuable trade skills that can be used to rocket-launch your career; within our company and beyond. You will be part of a company that is sought after by individuals and businesses in the area for our exceptional workmanship and smart solutions, and part of a company culture that is built upon constantly learning new skills and improving our trades.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

COVID-19 considerations:
To keep our employees and clients safe, we have made the use of personal protective equipment and good sanitation practices a company-wide requirement.

Experience:

• Customer service: 2 years (Preferred)
• Field service: 1 year (Preferred)

Work Location: In person

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