FINANCIAL SERVICES SPECIALIST I

TLC, a Division of Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people.

Fibre Federal Credit Union is seeking a Full Time Financial Services Specialist I to work at our Seaside location and also support our Astoria & Warrenton locations

Wage Range: $22.10 - $28.68

Starting Pay: $22.10/hour

This is not a remote position

BENEFITS

Competitive Salary

Rich Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee

Paid Vacation Time

401(k) Plan

Opportunities for growth within the company

PRIMARY FUNCTION

Receive and assist members in person, online or on the telephone.

Provide thorough Credit Union information and encourage members to use the many other services of the Credit Union.

Open all types of new accounts and cross sell basic Credit Union services to new prospects and existing members in a prompt, courteous and friendly manner.

Receive and submit loan application information for members and sign loan documents.

POSITION QUALIFICATIONS

Provide exceptional member service in a friendly and efficient manner

Outstanding communication skills

Ability to work a flexible schedule including mandatory Saturday hours

Bilingual abilities are preferred but not required

Recent cash handling skills preferred

Position Knowledge – Knowledge, skill, and mental development equivalent to completion of high school is required. Financial or credit union experience helpful but not required.

Problem Solving – The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

Interpersonal Skills – The individual maintains confidentiality, remains open to the ideas of others, and exhibits willingness to try new things.

Oral Communication – The individual speaks clearly and persuasively in positive and negative situations. The individual maintains on-going communication with the Department Manager concerning activities of the department as well as needs or problems and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.

Written Communication – The individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

Planning/Organizing – The individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Quality Control – The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Dependability – The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to management direction, and solicits feedback to improve performance.

Observes Policy/Procedures – The individual observes Credit Union policy and applicable standard operating procedures, as well as those in the employee guide.

Image – The individual must display a positive and professional image.

Ability to work on average 30+ hours a week

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Previous financial experience preferred

Always maintain professionalism

Be reliable and dependable

Be bondable

***All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.***

The Credit Union is an equal opportunity employer. The Credit Union makes employment decisions on the basis of merit. We want to have the best available persons in every job. The Credit Union policy prohibits unlawful discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and not tolerated by the Credit Union. At the Credit Union, we are committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Credit Union and prohibits unlawful discrimination by any employee of the Credit Union, including supervisors and co-workers.