• Manage the food and beverage operations and ensure that the Club’s high standards of service and quality are met or exceeded.
• Ensure that Club members and guests enjoy an outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring service that is exemplary, respectful, and efficient.
• Be knowledgeable of, comply and administer the Club’s standards, policies, and regulations to encourage safe and efficient operations.
• Maintain regular and timely attendance in compliance with Club standards, as required by scheduling which will vary according to the needs of the Club; follow directives, welcome feedback and be receptive to feedback that may be negative or positive.
• Ensure department staffs’ maintenance of high standards of personal appearance, grooming and personal hygiene, which include wearing the proper uniform while working.
• Monitor and ensure the quality of the club’s products and services are achieved along with member and guest satisfaction.
• Assist in interviewing, hiring, supervising, and training employees. Ensure staff roles and expectations are clearly defined and employees are held accountable for their performance.
• Assist in developing and administering operating policies and procedures and direct the work of the F&B staff.
• Observe and evaluate workers and procedures in order to raise the bar on quality standards and service.
• Coordinate with other key department heads, as it relates to cooperative efforts surrounding planning, scheduling, special events, and implementation of club functions, including golf and tennis events.
• Secure and protect the club’s assets including facilities and equipment.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever changing and diverse age group of the membership.
• Ensure deadlines are met and follow through on requests/questions from members and staff, proactively seek solutions and involve staff in the decision-making process as appropriate.
• Utilize “lead by example” approach within the clubhouse while maintaining a very upbeat, “can do” and “get it done” attitude toward members, services, programs, and initiatives.
• Be responsive to members’ requests and strive to find creative ways to accommodate reasonable requests.
• Coordinate with the Director of F&B, on food & beverage staff compensation, benefits, performance appraisals, disciplinary actions, and other significant personnel actions, including keeping management informed of significant changes before they occur.
• Work with the leaders in the Food & Beverage Department to plan, supervise and direct the work of all food & beverage staff, and interact with them pursuant to orientation, appraisal, discipline and/or discharge issues.
• Serve as a mentor for F&B staff. Ensure that a positive and healthy working environment exists, and that Club policies and procedures are adhered to.
• Assist in preparing the food & beverage operating budget and, after approval, manage and control the operations to attain desired results.
• Assist in ensuring appropriate controls and cost-effective procedures related to employee payroll, overtime, purchases, inventories, supplies and other necessary expenditures are in place.
• Provide proactive, accurate, timely and meaningful reports and analysis.
• Keep the Director of F&B or other department heads informed of all significant or potentially significant operating matters, problem areas, achievements, or other matters of importance.
• Attend staff meetings.
• Perform other duties as assigned by management.

• Two-year college degree or equivalent experience.
• A minimum of 3 years progressive responsibility in the food and beverage industry.
• Proficient in Outlook, Microsoft Word/Excel and NorthStar or other similar club POS systems.
• Food safety and alcohol beverage certification required.
• Knowledge of local liquor laws, food safety training and sanitation policies required.
• Must be able to effectively hire, train, motivate, discipline and terminate employees.
• Excellent listening skills, oral and written communication skills and positive interpersonal skills required.
• Ability to communicate effectively with food & beverage team members of diverse backgrounds, cultures and education levels.
• Demonstrated ability to be a team leader, manage team members, handle member/guests in a diplomatic, constructive and professional manner.
• Proven familiarity with all aspects of kitchen operations.
• Excellent time management skill.
• Proven ability to diagnose problems, respond to complaints, and increase food & beverage efficiencies.
• Demonstrated results oriented and capable of working with minimal direction.
• Excellent team player with ability to work hands on in a fast-paced environment.

• Will walk/stand for long periods of time, possible extended distances.
• Requires ability to perform a variety of manual labor tasks that will require some strenuous physical efforts, such as carrying, pushing, pulling, or occasionally moving objects weighting up to 50 pounds.
• Frequent walking, standing, sitting and continuous repetitive motions.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
• Must be able to work with and understand financial information, data, and basic arithmetic functions with ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Robert “Bob” Whittaker Sr. built his first home in 1977. Over the course of the next 20 years, he grew his family business into one of the biggest home-building companies in the Midwest. In 1996, Whittaker Homes sold 758 homes and became the #1 home builder in Missouri. Eventually, Whittaker Homes became a family business with Bob’s wife Shirley Whittaker, and each of Bob’s children joining the team in various capacities. Bob Whittaker had a real passion for every aspect of the golf industry and developed some of the area’s best golf courses including Whitmoor Country Club. For many years, his children continued his legacy by owning and operating the Club. In 2023, the family chose Concert Golf Partners as a successor for the 36-hole property.