Additional Information: This hotel is owned and operated by an independent franchisee, Ocean Partners Associates. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The Hotel Front Desk Clerk greets and welcomes guests to the establishment and makes them feel comfortable in their environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Recognizes and greets the guest upon entry into the lobby or on the telephone.
• Assigns rooms and keys.
• Maintains room availability.
• Collects and distribute messages for guests.
• Prepares bills and collects payments for visits.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel areas and services.
• Secures patrons’ valuables in the safe.
• Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity by guests or others.
• Makes restaurant, transportation, and entertainment reservations and arranges for taxi or shuttle services as required.
• Maintains hotel records.

JOB REQUIREMENTS

Competencies

• Stress Management/Composure.
• Teamwork Oriented.
• Guest Focus.
• Thoroughness.
• Time Management.

This job operates in a professional office environment, public and non-public spaces including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.

This company is an equal opportunity employer.

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