Job description

Position Overview

At SGBC, our people are our greatest differentiator and competitive advantage in the markets that we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

The Fraud Analyst position requires an individual who is passionate about finding and stopping fraud. Applicants need to have a keen ability and drive to identify fraudulent activity and go beyond the basics. The position requires the ability to identify and mitigate fraud activity, monitor, and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties as required in a high pace environment.

The Fraud Analyst is accountable for independently assessing and processing fraud related calls to deliver a seamless customer service experience that deepens and strengthens customer relationships. These calls require initiative, accuracy, and sound judgement. It is imperative that the Fraud Analyst employ effective communication skills in all their interactions with internal and external customers. The position works in tandem with deposit and loan operations, BSA, compliance, and retail banking.

Job Description

The Fraud Analyst is responsible for monitoring transactions across multiple delivery channels utilizing Verafin system. They will be responsible for analyzing transactions to identify potential risk and prevent bank loss and take action on these items. Perform analysis on transaction patterns, verify account activity and take appropriate action to minimize fraud loss and customer inconvenience. Analysis includes, but is not limited to, such methods as check kiting, inactive account fraud, new account fraud and stolen check. Our efforts consistently lead directly to optimizing the customer experience and reducing bottom-line fraud loss.

Duties & Responsibilities:

· Accesses reports/daily alerts to detect suspicious activity and/or determine the validity of transactions.

· Utilizes fraud risk detection systems and internal bank systems to review a variety of fraud risk alerts and warning reports daily using multiple transaction channels and products.

· Performs maintenance on identified suspect accounts and profiles including disabling services such as digital banking, closing accounts, blocking cards, holding questionable funds in accordance with Reg CC. and returning transactions to mitigate fraud losses.

· Perform detailed analysis on transactions that appear to support suspicious related fraud from multiple channels and provide detailed documentary evidence to support such findings. Ability to research transactions to obtain information on deposits, checks, etc.

· Clear all alerts in queue within established timelines. Quick independent decision making is essential to ensure losses are mitigated.

· Contact necessary bank personnel and/or customers, when necessary, in resolving potential suspicious activity.

· Keeps detailed documentation to support each Verafin alert investigation/acknowledgement in Verafin.

· Handles more complex and/or escalated customer situations regarding possible fraudulent account activity.

· Responsible for monthly balancing, reporting, case reviews and other reports necessary to complete monthly reporting as well as quarterly reporting to Information Technology and Security quarterly meeting.

· Other duties as assigned.

Minimum Qualifications (Knowledge, skills, and abilities)

• High School diploma or GED Required
• Bachelor’s Degree (preferred)
• 1-2 years customer service and/or banking experience (preferred)
• Proficient knowledge of banking regulations.
• Able to make confident, sound decision regarding a transaction, while understanding the delicate balance between risk and customer service.

Job Competencies:

• Superior communications skills, both written and oral, including excellent presentation skills.
• Strong attention to detail with accuracy in processing
• Excellent interpersonal and customer service abilities.
• Ability to resolve problems quickly and with sound judgement.
• Ability to work independently, as well as follow direction/instruction, as warranted.
• Demonstrated ability to maintain flexibility in a changing environment.
• Ability to multi-task, prioritize, escalate issues, and remain organized is essential.
• Ability to maintain confidential customer, employee, and Bank information in a responsible and secure manner.
• Must be proficient in use of Microsoft suite of products.
• Must be able to travel.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tifton, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Fraud: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: In person

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