Job description

At American Equity Investment Life Holding Company, we think of ourselves as The Financial Dignity Company. Our policyholders work with independent agents, banks and broker-dealers through our wholly-owned operating subsidiaries, to choose one of our leading annuity products best suited for their personal needs to create financial dignity in retirement. We remain steadfast in our commitment to quality products, excellent customer service, integrity, safety and delivering on our promises to our policyholders. Our success comes from hiring people who embody the beliefs that drive our unique, energetic, fast-paced and caring culture of collaboration, ownership and innovation.

We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years, with satellite offices slated to open in early 2023 in Charlotte, NC, and New York, NY. We are a NYSE-listed company and maintain an “excellent” rating from AM Best. Our company has over $57 billion in assets, 26,000 active agents and over 800 employees.

GENERAL PURPOSE OF THE JOB:

The Fraud Investigator II is primarily responsible for investigating and researching fraud and fraud related matters while being a mentor to other team members. The role is also responsible for assisting in the resolution of complex consumer and/or insurance department inquiries and/or complaints in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Researches assigned fraud cases, investigating, resolving and/or responding to cases using various resources including documentation, database systems, logs, etc. and may be involved with the following depending on the case:Researches processes that created the complaint such as new business application entry, suitability review, and delivery of contract.

Communicates with necessary internal and external customers to assist in the investigation process.
Provides special drafted reports or spreadsheets for regulatory bodies.
Proactively provides recommendations to current processes/procedures and controls to mitigate risk.
Assists/resources for compliance and other departments.
Analyzes and produces information for case review.
Pulls calls on a per case needed basis and review.
Compiles information and presents written recommendations with supportive documentation and rationale.
Assists with monthly reporting information.

• Partners with the Fraud Review Team.
• Assists with on-going company fraud training and participates in fraud webinars.
• Analyzes and resolves complaints using problem solving techniques and creative solutions for a fair outcome as needed.
• Takes complaint calls and or emails and follows through with appropriate persons/departments.
• Keeps informed of current laws, regulations and common fraud practices.
• Provides training, leadership and coaching and serves as a mentor to fellow team members.
• Participates in industry organizations and conferences.
• Manages and updates applicable reports.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: 0

General Description of Indirect Reports (2 and 3-downs): 0

EDUCATION AND/OR EXPERIENCE:

• Associates Degree and two (2) years of related experience in fraud; or equivalent combination of education and experience.
• Experience performing fraud investigations preferred.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

Certified Fraud Examiner (CFE) designation preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Effective verbal and written communication skills.
• Strong customer service orientation.
• Mathematical skills and strong attention to detail.
• Ability to work cooperatively and successfully with co-employees, customers, and other outside third parties.
• Strong organizational and planning skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals and technical/operational procedures.
• Investigative, research and analytical skills.
• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Proficient in the use of Microsoft Office Suite.
• Ability to travel up to 15% of the time.

Job Type: Full-time

Pay: $48,000.00 - $71,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary range for this position?

Experience:

• fraud investigation: 2 years (Preferred)

Work Location: In person

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