Job description

At the Howard Johnson Inn by Wyndham, we are looking to immediately hire and train a Front Desk Associate who appreciates working with a team that values hospitality, integrity, leadership, and teamwork.

Opportunity: Front Desk Agent (2nd Shift: 3 PM – 11 PM)

Responsibilities Include:

· Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

· Handle guest check-in in accordance with hotel credit/cash handling policies in an efficient and friendly manner

· Handle guest registration and room assignments, accommodating special requests whenever possible.

· Pre-register, block reservations, and take same-day and future reservations.

· Resolve customer complaints; assist customers in all inquiries in connection with hotel services, directions, local attractions, etc.

· Cancel room reservations according to procedures.

· Perform other duties as requested by management.

Position Requirements

· Excellent verbal and written communication skills, basic math, and strong computer skills required

· Additional skills required include the ability to pay attention to detail, multitask and problem solve

· Professional appearance, friendly and positive can-do attitude, and strong spirit of hospitality required; you must be a team player but also have the ability to work independently

· Respect and professional demeanor toward all external and internal customers required

· The position will require dependability and shift flexibility and you must be able to work days, nights, weekends, and holidays.

· Must be able to pass a background check and drug screen

· Must possess a car for transportation to and from work. No public transportation is available to the hotel area.

Qualifications:

· High School diploma or equivalent

· Knowledge of OPERA Property Management System or other hotel PMS is required.

· Minimum 1-year experience in guest customer service

· A valid driver's license is required

Work Environment and Context:

· Must be able to work a flexible schedule including working evenings, nights, weekends, and/or holidays, and alternate shifts.

· Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching; stooping, kneeling, or crouching.

· Basic computer skills are required to operate various property management and reservation systems, etc.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hershey, PA 17033: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel Guest Service: 1 year (Required)
• Hotel Software (i.e. OPERA): 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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