Job description

ALKO Hotels are looking to hire a full time PM front desk agent. The ideal candidate has excellent customer service skills, and is a team player.

The front desk agent represents the hotel to the guest throughout all stages of the guest's stay.

Job Responsibilities include, but are not limited to:

• Register guests and assign rooms. Accommodates special requests whenever possible.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows room locations, types of rooms available, room rates, as well as all features and amenities of the hotel and surrounding area.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Thoroughly understands and adheres to proper credit card and cash handling policies and procedures.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintain the cleanliness and neatness of the front desk area.
• Sales, stock, and inventory of marketplace using POS system.
• Reports any unusual occurrences or requests to the Manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Other duties including housekeeping and maintenance as assigned by Management.

Employee must be able to stand for long periods of time, be comfortable working with computers and office equipment, as well be okay working by themselves.

OnQ and Hilton experience is Preferred.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: In person

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