Job description

By the Sea Resorts is seeking professional, experienced front desk agents and night auditors for our newly renovated Chateau By the Sea, A Best Western Signature Collection Hotel. These are a full-time, permanent positions. Day, evening and overnight positions are available.

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position.

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within By The Sea Resorts Inc.

Job Function

1. Administration

• Enthusiastically greet guests upon arrival.
• Register and assign rooms to guests promptly and efficiently.
• Issue room key and property details/instructions to guest.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Listen to and solve guests’ concerns.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Thank each guest by name for choosing your hotel. Invite back.
• Make, confirm, and cancel reservations via all communication avenues.
• Accurately post charges such as room, food, liquor, damage fees, or other incidentals to guest bill.
• Pleasantly respond to requests for wake-up calls and program the requests into the phone system in a timely manner.
• Ability to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to accurately use various office software.
• Ability to willingly perform other customer service and guest-related functions as required.
• Other duties as assigned by management.

2. Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Maintain calm demeanor during emergency situations; communicate situation accurately, factually, and calmly to appropriate parties.
• Ability to build solid working relationships with co-workers.
• Ability to accurately gather and report information to appropriate parties as requested.
• Ability to willingly assist with various office tasks as needed.
• Ability to scrupulously follow all By The Sea Resorts Inc. and hotel policies and procedures.
• Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within By The Sea Resorts Inc.

3. Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Consistently maintains positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

• Understands and communicates the By The Sea Resorts Inc. Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Panama City Beach, FL 32407: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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