Front Desk Agent

Full Time
San Antonio, TX 78204
Posted
Job description

La Quinta Inns & Suites by Wyndham- San Antonio Downtown

Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.

Directs guest requests to correct department. Responds courteously, efficiently and professionally to guest service requests.

Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail correspondence

Greet, register, establish necessary credit for and issue keys appropriately to guests.

Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.

Receive guest requests and/or complaints and ensure that appropriate actions have been taken.

Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.

Communicate with other departments as needed via telephone and two-way radio.

Completed check-out procedures, computes bills, collects payment and makes change for guests as required.

Make, confirm and cancel
reservations for guests or answer a variety of questions for guests pertaining to their reservations.

Balance all cash receipts and work performed during shift and performs a bucket check on shift.

Distributes guest and staff mail and messages as necessary.

Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:

  • Paid time off
  • Flexible Schedule

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • San Antonio, TX 78204: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: In person

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