Job description

Villa Mara Carmel

Villa Mara is a boutique 16 room luxury hotel located one block from famous Carmel Beach in Carmel Point. It’s unique location is ideal for guests looking to relax and enjoy the beautiful scenery that is Carmel. Belonging to Leading Hotels of the World, Villa Mara Carmel upholds the highest levels of guest services and curated experiences.

Host:

The position of Host requires a candidate to be flexible and think on their toes. Being a boutique 16 room hotel, our services are preformed at the highest level of luxury and are fully customizable to our guests. The host position takes on the task of ensuring that our Villa Mara guests have a fully customized and enjoyable experience. From the moment of arrival to the guests’ in-stay experience and finally towards departure, the Host will be there for any guest for front office, concierge, and some light bell services.

Duties and Responsibilities:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
• all hotel features and services
• all room types, numbers, layout, decor, appointments, and location.
• all room rates, special packages and promotions.
• Daily house count and expected arrivals and departures.
• room availability status for any given day.
• Monitor the check-in and check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Performs other duties assigned by supervisor.

Qualification:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Prior hospitality experience preferred.
• Previous experience with Windows, Office, and Opera or similar property management system.

· Versatility, flexibility, and a willingness to work within constantly changing environment.

· Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness, and work with a minimum of supervision.

· Demonstrated verbal and written communication skills, as well as telephone etiquette skills.

· Professional appearance and demeanor.

Education:

High school diploma or equal to a GED.

Physical Demands:

The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

· Must be able to lift 25 lbs.

· Must be able to stand and walk for long periods of time.

Language Skills:

· Must speak and communicate in English.

· Must be able to clearly communicate with guests, management and coworkers.

Grooming and Work Attire:

· Maintaining provided uniform to standard with no tears, fading clothes, markings, etc

· No facial or tongue piercing.  No extreme hair accessories.

· Necklace and earrings must be hotel appropriate.

Job Type: Full-time

Pay: From $16.25 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
Villa Mara Carmel is taking all COVID-19 precautions by staff and guests.

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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