Job description

Edson Hill has a great summer season coming up filled with weddings, other events and lots of wonderful hotel and dining guests on our property. We are looking for a passionate hospitality maven to fill out our Front Desk/Guest Experience team and help to skillfully meet guest needs and requests. This role will have a mix of daytime and evening shifts. Weekend and holiday availability is required. Great pay commensurate with experience.

Edson Hill is a 22 room boutique hotel on 38 acres with beautiful interiors throughout. Our employees take pride not only in their work, but in the beauty of the property and the personalized experiences we offer our guests. The Front Desk is the first and last point of contact for our guests and will manage all aspects of their visit. Ultimately, you will help create a wonderful and memorable stay for our guests.

Front Desk Agent Duties and Responsibilities:

• Warmly welcome guests upon their arrival, acknowledge returning guests.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations and register guests collecting all necessary information.
• Be up to date with different rates, package offerings and special offers.
• Act as concierge for guests who need assistance or information and provide personalized solutions to guest requests. Arrange events, excursions, transportation etc.
• Communicate and collaborate with other departments, to ensure guest satisfaction.
• Respond to guest comments and feedback in a timely and professional manner and find the appropriate solution.
• Understand the restaurant’s operation to facilitate dining reservations for guests and the public. Occasionally seat dinner guests.
• Acquire extensive knowledge of our property and nearby restaurants, activities and businesses to make the most suitable and personalized recommendations for our guests.
• Have clear and concise verbal and written communication skills. Be polite, confident and positive in challenging situations while maintaining patience and understanding.
• Be a team player who can also be self-directed.
• Able to have a flexible work schedule that will involve weekends, holidays and special events.
• Acquire DLC certification for serving alcohol on property.

Qualifications and Skills:

• Customer service experience in a hotel or related field required.
• Must be proficient in Windows operating systems. Experience with property management software is a plus.
• Must be able to communicate information and ideas clearly.
• Have a passion for hospitality and delivering genuine, warm and capable service to our guests.
• Ability to work well, think clearly and maintain composure in stressful situations.
• Must be effective in problem solving in the workplace; including anticipating and preventing issues before they arise.
• Reliable transportation

Compensation and Benefits:

• Very competitive compensation commensurate with experience
• Growth potential as Edson Hill moves in new directions
• Health insurance
• Paid Time Off
• Staff meals
• Food and lodging discounts
• Nordic/snowshoe equipment rentals and trail passes

A delicious shift meal is offered as well as benefits and employee discounts. Edson Hill is truly a beloved setting for both staff and guests alike. Please contact us if you are interested in joining our team!'
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

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