Job description

Holiday Inn Express & Suites is seeking a Front Desk Associate. This position Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration process and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

For over 30 years, the Denco Family of companies has been dedicated to ensuring a world-class experience for its associates, clients and customers. With an unwavering commitment to quality products and prompt, hospitable service, the Denco Family of companies combines the power of 7 national brands and countless locations across the United States with the integrity and hands-on discipline of a family operation. Through a talented team of over 1,200 associates, Denco Family realizes continued growth and diversification while placing a strong emphasis on culture, education, and diversity.

We take our Core Values seriously by supporting you with financial, mental health, and health resources to ensure you are focused on your family and our family too! Get discounts at all partnered restaurants, just for being part of our family. This applies to all employees across all concepts – don’t miss out! We love to promote from within our company! We will provide you with the tools and ongoing training to grow in your current position and have the ability to grow within our company.

Come join the family and apply at: https://dencofamily.com/careers/

The Duties and Responsibilities:

• Registers guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Files room keys.
• Knows how to use front office equipment.
• Processes guest check-outs.
• Posts and files all charges to guest, master, and city ledger accounts.
• Follows procedures for issuing and closing safe deposit boxes.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Reads the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or request to the manager or assistant manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Processes reservations according to policy.
• Wash and fold all linens as per brand standard.
• Performs any additional duties as assigned by supervisor.
• Adheres to all company policies & procedures & brand standards.

Requirements:

• Must have the ability to lift, bend, and standing for extended periods of time.
• Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. High school graduate or equivalent.
• Must have good communication skills, Spanish speaking skills a plus.
• Must be team oriented and dedicated to providing excellent service and ensuring that the brand’s highest standards are met. Each team member is considered a salesperson for the property.
• Must be able to work any day of the week including weekends and holidays. Any hotel employee may be asked to use their personal vehicle for business purposes at any time.
• Previous hotel-related experience desired.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Pittsburg, KS 66762: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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