Job description

Job Description

Best Western Plus in Richmond Hill is seeking a professional Front Desk Agent. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and comradery with our entire family of hotel employees.

Shift Hours Go As Followed

Morning (7AM-3PM)

Evening(3PM-11PM)

Night Shift (11PM-7AM)

Front Desk Agent Job Overview:

Front Desk Agents perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. The Front Desk Agent also contributes to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

Primary Responsibilities:

Attending to guest registration, room assignments, and special requests.

Keep work area clean

Take, modify, and update room reservations.

Accurately record and process guest charges, credits, and payments.

Protect and securely handle all guest information.

Assist and respond to all guest inquires in person, phone, or email as appropriate.

Find the win-win in resolving guest concerns or complaints.

Deliver the Brand and Company promises.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Richmond Hill, GA 31324: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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