Job description

We are looking for a charismatic, people person with attention to detail and a naturally hospitable personality. A front desk receptionist serves as the face of our hotel. He or she is the first, and sometimes only, person whom the guests meet. Although this is an entry-level position, the front desk agent needs a great deal of skill to perform the many tasks. A successful agent must be both an excellent communicator and strong administrator. He or she must also be able to comfortably interact with individuals of all professional levels.

JOBS AND DUTIES OF OUR FRONT DESK AGENTS INCLUDE BUT ARE NOT LIMITED TO:

* Check-in and check-out hotel guests in a confident, professional, and friendly manner..

* Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

* Provide gracious and efficient telephone service as it relates to guest services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.

* Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

* Complete all items as listed on shift checklists.

*Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.

* Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.

* Issue guest safety deposit boxes as requested.

* Advise guest of any messages, mail, faxes, etc. received for them.

* Communicate service and amenities of the hotel to guests.

* Take, record and relay messages accurately, completely and legibly.

* Welcome and Enroll members of our IHG One Rewards Club Program

* Any other job duties requested by manager

** YOU MUST APPLY IN PERSON AT THE HOTEL! ON THE SPOT INTERVIEWS IF IM AVAILABLE AT THE TIME YOU COME IN**

THE SCHEDULE AVAILABLE IS 2 SHIFTS FROM 10PM-6AM AND 2 SHIFTS 2PM-10PM. IT COULD CHANGE WHERE ANOTHER DAY IS AVAILABLE. I DO NOT HAVE ANY FULL TIME MORNING SHIFT AVAILABLILITY SO PLEASE ONLY APPLY IF YOU ARE INTERESTED IN THE AVAILABLE SHIFTS. WEEKENDS AND HOLIDAYS ARE REQUIRED!

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Ability to commute/relocate:

• Fort Worth, TX 76106: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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