Job description

JOB SUMMARY

· Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.

· Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.

· Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.

· Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.

· Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.

· Communicate all guest room status changes to Housekeeping department.

· Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.

· Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.

· Deliver guest amenities as necessary.

· Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.

REQUIREMENTS

· High School diploma or equivalent.

· Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.

· 1 year customer service experience required, hotel environment highly preferred.

· Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.

· Proven success in handling guest complaints.

· Ability to operate smoothly and professionally under high stress situations.

· Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).

Job Type: Part-time or Full -time

Pay: From $17.00 per hour

COVID-19 considerations:

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Wolfeboro, NH: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)
• Night Shift (Required)

Work Location: In person

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