Job description

A Northern Michigan Escapes Front Desk Associate would work out of both the Pointes North Inn and the Edgewater Inn located across the street from the other. We are looking for mature and hardworking individuals who are friendly and customer service oriented. If you are energetic and enjoy working in a fast-paced environment while being a part of a strong and dependable team, this job is a perfect fit for you. While serving in this role, your responsibilities would include, but are not limited to:

• Greet clients and assist guests during the check in and out processes; assuring they are attended to within a timely and professional fashion
• Maintain a clean and organized front office and lobby area and when necessary, assist with laundry duties
• Process reservation payments from guests
• Provide guests with information concerning hotel policies, amenities and services
• Serve as an industry professional with punctual, friendly and responsible customer service
• Provide written and verbal correspondence to upcoming and in-house guests in person, via email and over the phone
• Create, modify and cancel reservations on computerized reservation system
• Provide consistent documentation and communication to Manager(s)

WHAT WE’RE LOOKING FOR

Ideal Experience 1 year of front desk experience

ESSENTIAL FUNCTIONS

• Candidate must be able to work collaboratively and efficiently within the team as well as the ability to work independently with minimal supervision
• Candidate must be able to multitask with accuracy, efficiently and attention to detail and demonstrate the ability to follow directions thoroughly
• Candidate must possess strong time management
• Candidates must communicate effectively with teammates, guests, and associates

PHYSICAL REQUIREMENTS
Ability to walk, bend, stand, sit, lift up to 10 pounds with or without assistance, stretch/reach, hear, see, have functional hand/finger dexterity and navigate stairs. Must be free of physical limitations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

SCHEDULE

• Candidate must be available for flexible scheduling to meet the needs of the department including weekends, holidays, evenings, in addition to weekdays
• Candidate must be available and open to working at either location depending on staffing needs
• Candidate will be expected to perform the duties required by the role and devote all reasonable efforts to ensure the role is adequately performed.

WHAT WE OFFER
We care about our employees and want each one to feel valued and appreciated. This position would be provided with the following benefits:

• Generous Paid Time Off (PTO)
• Simple IRA
• Simple IRA Match

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Holidays
• Weekend availability

Ability to commute/relocate:

• Charlevoix, MI 49720: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work evenings?
• Are you you available to work weekends?
• Are you interested in a 3rd shift position?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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