Position Overview

The Front Desk Associate greets and assists residents, visitors, vendors, and staff members in the continuing effort to deliver outstanding resident service. The Front Desk Associate is required to provide coverage for Kobernick House. First available positions with hours of Fridays, Saturdays and Sundays 4 PM to 12 AM. Second available position with hours of Saturdays and Sundays 1 PM to 9 PM.

Essential Functions include, but are not limited to:

• Meet and greet residents; check guests and service providers in/out.
• Monitor and operate electronic security control systems.
• Accurately maintains daily logs, records and forms.
• Monitor Emergency Response System.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Resolve and follow-up on all complaints/issues.
• Maintain a safe and secure environment throughout the building/property(s).
• Follow safety procedures and maintain a safe work environment.

Secondary Responsibilities:
Every incidental duty connected with the Front Desk Associate position cannot be specified in the job description. The colleague, at the discretion of the Resident and Social Services Manager may be required to perform duties that are not included in this job description.

Physical Requirements:
While performing the duties of this job, the colleague is required to work in an upright standing or sitting position for long periods of time; handle, finger, grasp and lift objects and packages; reach with hands and arms; and quickly and easily navigate the property as required to meet the job functions. Manual dexterity and visual acuity necessary to type using a computer keyboard, visually read information off of a computer monitor and paper documents. Requires ability to orally communicate information over the telephone in person and hear responses. Requires ability to lift/carry up to 50 pounds.

Educational/Professional Qualifications:

• High School diploma/equivalent preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.

Knowledge, Skills and Abilities Required

• Able to work independently and without direct supervision.
• Must possess strong written and verbal communication skills. Multiple language fluency is desirable.
• Strong customer service and interpersonal skills required.
• Detailed-oriented and able to multitask.
• Able to understand and react to emergency response and access control procedures.
• Demonstrates excellent customer service, communication and time management skills.
• Command of information system hardware/software preferred.
• Able to work extended hours and weekends.
• Able to respond to emergencies on a timely manner.