Job description

Job Title: Front Desk Agent

Reports To: Front Office Supervisor / Assistant General Manager

Purpose for the Position: To perform in a pleasant professional and efficient manner, a combination of duties mainly related, but not limited, to check‑in and check‑out of guests, which contributes to an overall positive experience.

Essential Responsibilities:

• Registers and assigns rooms to guests.
• Issue room key and escort instructions to Bell person or directly to guest as appropriate.
• Date-stamps sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment, and makes change for guests.
• May make, confirm and cancel reservation for guests.
• May post changes such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservation for guest.
• May deposit guest’s valuables in hotel deposit box.

Essential Requirements: * Speak clearly and listen carefully.

• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone or radio transmitter.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Language Skills : Must have developed language skills to the point to be able to: Read and understand instructions, safety rules etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well‑modulated voice.

Work Remotely

• No

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Service Industry: 1 year (Required)

Work Location: One location

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