We are in search of a well-rounded, take-charge individual

who is knowledgeable in hotel operations, or the willingness to learn the ins

and outs of running a hotel. This

position includes staff scheduling, streamlining front desk operations,

assisting in housekeeping and breakfast service when needed and assist with

daily operations of the hotel.

This is a fantastic opportunity to learn about all

operations of a hotel.

Our hotel has 124 rooms and about 24 team members at any

time. We offer medical and dental

benefits, with opportunities for bonuses.

We also have extra perks to celebrate the hard work and dedication of

our staff.

Job Summary the Operations Supervisor

is responsible for assisting the Assistant General Manager and/or General

Manager while providing attentive courteous and efficient service to all guests

prior to arrival and throughout their stay. He/she is also responsible for

maximizing room revenue and occupancy...

Qualifications

At least 2 to 3 years of progressive

experience in a hotel or a related field preferred

High School diploma or equivalent required

College course work in related field helpful

Valid driver's license for the applicable

state

Must be able to convey information and ideas

clearly

Must be able to evaluate and select among

alternative courses of action quickly and accurately

Must be able to work well in stressful high

pressure situations including ability to handle guest objections and disputes

to satisfactory results

Must be able to show initiative in job

performance including anticipating what needs to be done before it becomes a

necessity

Must maintain composure and objectivity

under pressure

Must be effective in handling problems in

the workplace including anticipating preventing identifying and solving

problems as necessary

Responsibilities

The Operations Supervisor is responsible for assisting the

Front Desk Manager and/or General Manager while providing attentive courteous

and efficient service to all guests prior to arrival and throughout their

stay

Must be effective at listening to understanding and clarifying

the concerns and issues raised by co-workers and guests

Must be able to work with and understand financial information

and data and basic arithmetic function

Approach all encounters with guests and associates in a

friendly service oriented manner

Maintain regular attendance in compliance with Marriott

standards as required by scheduling which will vary according to the needs of

the hotel

Comply at all times with Marriott Hospitality standards and

regulations to encourage a safe and efficient hotel operations

Maintain a friendly and warm demeanor at all times

Set the standard for guest relations at the Front Desk

Fully comprehend and execute all relevant phases of the front

desk computer system

Be able to perform all duties of Front Desk Agent

Establish and maintain good communications and teamwork with

fellow associates and other departments within the hotel (set example for

other associates be the team leader)

Assist the G.S.M. in ensuring that associates are following

and maintaining Marriott standards

Have knowledge of and assist in all emergency procedures as

required

Oversee and ensure that all guests are checked in/out in a

friendly efficient and courteous manner

Be able to perform complete and ensure that all tasks and

duties on the shift checklist are completed in a timely and efficient manner

Ensure that associates are at all times attentive friendly

helpful and courteous to all guests managers and all other associates

Answer all guest inquiries in a timely and professional nature

Be involved in departmental meeting planning and execution

Help maintain productivity levels at or above budgeted

standards

Perform any other duty as required by management

Assist in training of new hires and current associates on a

regular basis

Benefits

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Position is bonus eligible

If you think this might be a good place to learn and grow

for you, then, let’s talk.

About Fairfield by Marriott

COME JOIN OUR FAMILY & LAUNCH YOUR CAREER WITH US!

Locally we operate multiple Fairfield by Marriott Hotel locations. We take pride in our hotels and our staff is not just a team, but a family.

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At Fairfield by Marriott hotels around the world, associates help guests travel with confidence by giving them just what they need at an exceptional value. Each hotel features modern, timeless design and a range of amenities for every traveler. As part of a Classic Select team, you’ll provide genuine interactions and the authentic experiences that guests crave.

Pay: $17 - $20 / hour

Supplemental pay:

• Bonus pay
• Other

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Employee discount
• Paid training

Job types: Full-time

Schedule:

• 8 hour shift

Education: High school degree

Work location: On-site