Shift: Monday – Friday 8:00 a.m. to 4:30 p.m. No nights! No weekends!
$14 per hr to start

Purpose

Assist call center staff with reporting and other office duties as assigned.

Principal Duties and Responsibilities

• Assist managers with reporting on a daily basis.
• Serve as a backup for the front desk receptionist.
• Any other tasks assigned by management.

General Statement - Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications and Experience:

• High School Diploma/GED
• Salesforce Experience Preferred

Skills, Knowledge and Abilities:

• Must maintain a positive attitude
• Background in management and team organization preferred
• Proficient in all Microsoft Office programs.

Standards of Performance

Maintain professional conduct at all times. Expected to work the schedule as prescribed, which includes reporting to work on time and ending the work day as scheduled. Must be able to perform duties to the degree and quality as instructed. Must be able to manage time and be detail oriented. Must reflect a high level of competency and professionalism to all guests and other Team Members. Must exhibit a clean, courteous, and professional attitude and appearance while performing daily duties.

General Competency Factors

Factor/Description

Communications

Writes and speaks effectively, using proper communication techniques for the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains the reasoning behind own opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions. Able to express ideas and transmit information clearly in writing.

Customer Service

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dependability

Conscientious, responsible, and reliable with respect to work completion, schedules, and deadlines, as well as attendance; demonstrates the ability to adjust to changing job requirements and/or volume of work; uses resources, including time, effectively and efficiently; learns and uses technology and equipment to improve productivity.

Initiative

Identifies what needs to be done and takes action; keeps current with new work methods, skills, and technologies related to job/profess; willingly accepts additional assignments; takes appropriate action in face of obstacles; takes ownership for self-development and learning.

Integrity and Ethics

Demonstrates commitment to Capital Vacations Division/Department vision, mission, and core values; participates in Capital Vacations Division/Department initiatives; takes action consistent with core values even when others don’t; follow company/division/department policies, standards, and procedures; follows through on commitments and agreements; holds self-accountable for mistakes.

Interpersonal Skills

Develops and fosters professional relationships; builds rapport with others; approaches others about sensitive issues in non-threatening ways; listens to and acknowledges other ideas and concerns, even when holding a different opinion; regulates own emotions, thoughts, and feelings. Is open to giving and receiving feedback.

Job Knowledge

Demonstrates knowledge of techniques, skills, equipment, procedures, and materials applicable to their position. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.

Quality of Work

Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work relative to the position.