Front Desk Supervisor - Embassy Suites by Hilton Indianapolis Downtown

Full Time
Indianapolis, IN 46204
Posted
Job description

Embassy Suites Indianapolis Downtown is searching for a Front Desk Supervisor to join their Front Office team!

Find us in downtown Indianapolis, a short walk from the Indiana Convention Center via skywalk. We're connected to Circle Centre Mall and a 10-minute walk from Colts games at Lucas Oil Stadium. Enjoy our indoor pool and fitness center, featuring a Peloton(r) Bike with toe cages. We offer free made-to-order breakfast and a nightly evening reception. We have 360 guest rooms and over 9,500 sq. ft. in meeting space with 10 meeting rooms.

The ideal candidate has full/open availability, 1-2 years of Hotel experience (preferably Hilton), and is ready to assist in leading the team!

Apply in minutes, right from your phone!

What are you waiting for? Apply now to join one of Fortune's Top 2 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing company!

Here are some perks you can enjoy when joining our team:

  • Access to your pay when you need it through DailyPay
  • Career Growth & Development
  • The Go Hilton travel discount program
  • Competitive wellness benefits
  • Team Member Resource Group
  • Recognition and rewards programs
  • And so much more

What will you be doing?

A Front Desk Supervisor oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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