Job description

Overview:
Job Title: Front Line Phone Support- Help Desk I
Start Date: March 2023
# of Openings: 1
Position Type: 1 year contract with possibility to convert after a year
Location: Mclean, VA required to go into the office on a hybrid basis and be fully vaccinated of COVID 19
Parking: Free at the Building
Hours: Standard Business Hours Monday Friday
Attire: Business Casual/Home Office

Position Type: FULL TIME CONTRACT position will highly be extended to go long-term based on performance

Vector's Client in Mclean, VA is seeking a Front- Line Phone Support Help Desk Tier I professional for an immediate long-term contract role that will convert after a year.

Job Highlights
The ideal candidate MUST have excellent communication skills, be experienced in IT support in an Enterprise environment to join our team. The primary focus of this position is to provide first contact resolution via phone, chat & other electronic channels. You will have the opportunity to diagnose, identify, and resolve problems of varying complexity with hardware, software, LANs, networks, servers and corporate data systems.

Key Functions

• Provide technical resolution to users with software: Windows 10, Mac OS & OSX, MS Office suite3 , LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
• Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution
• Guide Client's internal employees with using Client's IT services and information resources.
• Required Skills: Experience working on a technical help desk in a corporate environment. A+ Certification, HDI certification, ITIL certification. Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent troubleshooting abilities.
• Phone Support, Excellent Customer Service Skills

Preferred Qualifications/Experience

· Experience working on a technical help desk using in a corporate environment. A+ Certification, HDI certification, ITIL certification.

Minimum Education/ Experience

• High school diploma or equivalent, plus 1 year of job-relevant work experience
• Windows 10, Mac OS & OSX, MS Office, 0365 Products
• Experience with SharePoint/teams portal for external customer's a PLUS!
• Must have excellent verbal communication skills

Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.

Job Types: Full-time, Contract

Pay: $25.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• McLean, VA 22102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Required)
• MacOS troubleshooting: 2 years (Required)
• Mobile device management: 2 years (Required)

Work Location: Hybrid remote in McLean, VA 22102

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