Job description

Qualifications

• Front Office Coordinator (Required)
• Treatment Coordination (Not Required, will train)
• US work authorization (Required)
• Basic Computer Skills (Required)
• Electronic Health Records (EHR) Practice Management Software Experience (Required)
• Excellent Verbal and Written Communication Skills (Required)
• High school or equivalent (Required)

Full Job Description

At Aviara Centers, our motto is Breathe, Live, Smile because we take an interdisciplinary approach to dentistry. Our three primary areas of focus—Sleep, TMJ, and Orthodontics—help you Breathe and sleep better, Live optimally without pain, and Smile beautifully with confidence. Our providers understand that our mouths are a part of an interconnected system that makes up our bodies. Dysfunction in 1 area of our body will affect the rest of our body. We look at the root causes of your symptoms or diseases to help you find integrative solutions for whole body health! We bridge the gap between dentistry and medicine to make whole-body wellness possible and help our patients Breathe, Live, and Smile!

We are looking for a Front Office Administrative Assistant who is passionate about delivering exceptional patient care and possesses a can-do attitude who desires to be a part of the growth of an integrative medical and dental facility.

This job is a hybrid position that will cover four locations - Los Alamitos (Primary), Huntington Beach (Secondary), San Clemente (2 Days a Month); the schedule outlined below. The candidate will eventually be required to also function as a treatment coordinator, which requires good communication skills, an affinity for patient care, etc. This position will require the applicant to interview patients and screen for signs & symptoms, create patient reports, present treatment plans, and assist with financial coordination. The ideal candidate will foster an environment that increases practice production and profitability by optimizing patient flow, delivering outstanding customer service, and increasing patient satisfaction.

Days: 5 Days (Full Time)

• Tuesday & Thursday (9 am-6 pm): Aviara - Los Alamitos: Sleep, TMJ & Orthodontics
• Friday (7:30 am-4:30 pm): Aviara - Los Alamitos or San Clemente: Sleep, TMJ & Orthodontics
• Monday & Wednesday (8 am-5 Pm) - Impression Dental Care - Huntington Beach: General Dentistry & Oral/Periodontal Surgery

We Value Team Members Who:

• Report to work consistently every day scheduled.
• Demonstrates a teamwork mentality and gets along well with others.
• Possess a strong attention to detail and a desire to get things done quickly and correctly.
• Adapt well to a fast-paced environment where changes occur frequently.
• Display optimism and passion for the Practice Mission.
• Provides and encourages the highest level of customer service and quality care.
• Helps explain treatment and tailor personal care education to the patient’s needs.
• Follow safety procedures and work in a safe, professional manner.

Practice Highlight

• Brand new state-of-the-art facility
• Advanced technology (Electronic Practice Management Systems).
• Exceptional Interdisciplinary Clinical Team (Orthodontist, Sleep & TMJ Dentist, Orofacial Myofunctional Therapist, Craniosacral Fascial Therapy, Integrative Sleep Medicine Provider, Oral Surgeon, Lifestyle Medicine Specialist)

Requirements And Skills:

• Embrace and support Aviara Providers' airway-centered approach with patient education
• Greets patients as they arrive at Aviara Facilities.
• At all times, project a positive and caring demeanor on the phone or in person
• Reviews patients Dr Chrono & Dolphin (EHR) Charts and prepares daily schedules for providers within a multispecialty setting.
• Makes appointments for patients according to Aviara’s scheduling policy; confirms appointments; follow up with “no shows” according to the clinic’s no show policy.
• Registers patients in EHR software (verifying and updating name, address, phone numbers, insurance status, etc.); corrects any registration errors.
• Assist patients over the phone or email with Aviara online registration forms.
• Checks with the insurer to verify the patient is covered by insurance, and requests benefits and eligibility for the services to be provided. Checks to determine the patient’s copayment responsibility.
• Assists patients in completing and/or updating dental & medical history, consent and financial forms, if necessary.
• Checks out the patient; collects outstanding balances on patient accounts and schedules for follow-up appointments.
• Makes reminder calls and text messages to patients with upcoming appointments.
• Reconciles daily payments and performs account audits to ensure patients accounts are up to date.
• Performs document organization (consolidation, scanning, reporting & shredding) and other clerical duties.
• Manages inventory of non-clinical office supplies; orders and restocks as necessary.
• Helps patients with referrals when necessary.
• Assists with setting up/breaking down operatories
• Treatment presentation and education (Training will be provided)
• Good Listening Skills, Teamwork & Bedside Manners
• Support clinical and administrative team members as needed when needed and as time permits.

The following skills are a plus:

• Knowledge of Sleep, TMJ & Orthodontics
• Experience with Eaglesoft, Dolphin Software and/or Dr. Chrono
• Proficient Case Presentation and Case Acceptance Skills

Job Type: Full-time - Non-Exempt. Competitive salary and benefits package. Benefits include paid holidays when they fall on a normal work day, paid personal time off, paid sick time, medical stipend and in-house dental coverage.

Pay: Range of $18.00 - $24.00 per hour; the final pay rate will be determined by the amount of experience and qualifications the applicant presents with.

COVID-19 considerations: COVID-19 prevention measures are in place, and PPE is provided.

Job Type: Full-time

Salary: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Front Office Medical/Dental Assisting: 1 year (Preferred)

Work Location: Multiple Locations (Los Alamitos, Huntington Beach, & San Clemente). The team carpools to San Clemente and driving reimbursement will be provided.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Healthcare setting:

• Dental office
• Medical office
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All staff and patients are required to wear a mask. Weekly COVID testing is performed on all staff members.

Education:

• High school or equivalent (Preferred)

Language:

• more than one language (Preferred)

Work Location: Multiple Locations

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