The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is looking to welcome a Front Office Ambassador to the team! This role is ideal for anyone looking to get into hospitality! Looking for a customer oriented, passionate and outgoing candidate!

Shift Pattern: Flexible Scheduling! Open for AM/MID/PM Shifts

Why work for Hilton? Check out the Benefits!

The Benefits- Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U. S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Please note, benefits may vary depending on the classification and union status of the position.

What will I be doing?

The Front Office Ambassador position will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Ensure that all Hilton Guests receive an engaging welcome, exceptional service and world class accommodations.
• From the moment they walk in your door, your team will ensure they feel cared for, valued and respected.
• Make it Right, proactively look for ways to meet unanticipated Guests needs, take ownership of resolving and preventing Guest problems and consistently recognize most of our loyal Guests. Immediately find solutions to guest's requests or concerns and communicate with the appropriate departments in a timely manner.
• Communicate with Guests to learn the reason for their travels and the quality of their stay.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conduct research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!