Role and Responsibilities:

1. Greet and assist patients in a friendly, courteous and professional manner

2. Register patients with accurate patient and insurance information and update existing accounts as needed, utilizing complex software and procedures.

3. Collect payments and co-payments, keeping an accurate ledger of both, balancing ledgers and deposit daily

4. Answer incoming phone calls, check and respond to voicemails, and schedule appointments on Allscripts Practice Management system.

5. Take concise, accurate phone messages, execute solutions and/or forward via electronic task as appropriate

6. Fax and/or scan confidential patient information

7. Communicate with physicians and nurses to create an efficient work environment

8. Train other Patient Services Representatives when necessary

9. Using electronic health record software, accurately index and file scanned documents and information into patient’s electronic medical record.

10. Ability to maneuver multiple online websites and software including login, accessing the daily schedule, search for patient, accessing patient profile, using the tool bar to update patient location, process phone calls, accessing unfished calls, use a text template, view task lists, work task list, create new task and other competencies as required by department

11. Monitor patient electronic health record and scanned document filing tasks as determined in portal workflow

12. Protect the confidentiality of patient’s personal, financial, and medical information

13. Transfer patient files, payments and documents between two separate locations

14. Other duties as assigned by the department manager, reception lead, or physicians

Qualifications and Education Requirements:

1. Minimum of a High School diploma or equivalent

2. Self-starter with a positive attitude, willing to learn and work as a team with excellent public relation and customer service skills!

3. Ability to adapt to quickly changing situations and handle stressful situations calmly and competently.

4. Excellent telephone and public relations skills with pleasing telephone voice. Ability to type and spell accurately.

5. Demonstrates strong communication and organized skills, ability to prioritize, detail oriented, prompt, reliable and enjoy a fast paced environment

6. Capable of learning complex computerized appointment scheduling systems

7. Demonstrate and maintain strong team building skills

8. Employee performs routine, and some non-routine, continuous and repetitive work

9. Excellent computer, verbal and written communication skills

10. Spanish Language skills preferred

Supervisory Responsibilities: None

Physical Demands: Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbs

Position Type/Expected Hours to work: Medical office position working a weekly schedule Monday through Friday, 40 hours per week

Other Duties: As assigned