The Role

The Rooms Control Supervisor is primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences, as well as assist with group and guest billing inquiries and adjustments. The Front Office team relies on the Rooms Control Supervisor’s ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations and streamlined communication with all departments in the hotel. The Rooms Control Supervisor must also assist in the guest registration process and communication of hotel services and promotions. This position leads colleagues by coaching, giving direction along with training. Front Office Rooms Control Supervisor is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

Rooms Control Supervisor must have open availability and be able to work a flexible schedule, including weekends and holidays. This position will mainly be AM Shifts.

Starting rate: $19.50/hour

The Hotel

Located across the street from the Phoenix Convention Center, Hyatt Regency Phoenix places downtown Phoenix at your feet. We offer 693 reimagined rooms or suites, offering a new modern residential design and oversized windows viewing the surrounding mountains and cityscape.

You will be part of a rock-star team and company that earned the 3rd spot on the Fortune’s World Most Admired Companies list in 2022!

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within two weeks of your submission. Thank you for your patience while we do so.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations.
• Ability to manage inventory and analyze reports.

The Benefits & Perks

• Discounted employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.