Job Requirements

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay

• Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow

• Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity

• Anticipate guests' needs and go out of your way to maximize the guest experience

• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

• Maintain proficient administration of the hotel's electronic reservation system

• Maintain compliance with hotel safety programs and procedures, including emergency and security systems

• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

Work Experience

What are the requirements for this position?

• You have 2+ years' experience working in a front desk/receptionist type role

• You love working with people and will go above and beyond for each guests' needs

• You work well with others and enjoying working and being part of a team

• You have excellent oral, written, and interpersonal communication skills

• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

Benefits

Hilton Garden Inn Ocean City (formerly Dunes Manor) is undergoing an extensive renovation while preparing to reopen in Summer 2023. We are currently recruiting for a variety of positions at this beautiful oceanfront hotel and onsite restaurant, Solstice Bar & Grill.

First-in-class benefits include:

• Competitive wages
• Sign-on bonuses up to $500 (paid after 90 days of employment)
• 401(k) with 5% employer match
• 120 hours of Paid Time Off after 90 days (offered annually; prorated based on hire date)
• 8 paid holidays
• Medical, dental, vision, and supplemental insurances
• Employee assistance and wellness programs
• Paid training and continuous learning opportunities
• Tuition assistance program
• Hilton travel discounts
• Free uniform shirts and shoes
• Daily shift meal

Apply here to learn more about becoming part of our team!

Front Desk Supervisor Salary Rate: $16.50-$18.50/hour

DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.