Job description

JOB TITLE: Front Desk Agent

REPORTS TO: Front Office Manager

Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction.

Essential Responsibilities:

1. Greet, register, and assign rooms to guests of hotel.

2. Verify customers' credit and establish how the customer will pay for the accommodation.

3. Keep records of room availability and guests' accounts using computerized property management systems.

4. Compute bills, collect payments, and make change for guests.

5. Perform simple bookkeeping activities, such as balancing cash accounts.

6. Issue room keys and escort instructions to bellmen.

7. Review accounts and charges with guests during the check out process.

8. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.

9. Transmit and receive messages, using telephones or telephone switchboards.

10. Contact housekeeping or maintenance staff when guests report problems.

11. Make and confirm reservations.

12. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

13. Record guest comments or complaints, referring customers to managers as necessary.

14. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

15. Answer all incoming phones in three or less rings.

16. Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s controller and Front Office Manager.

To do this kind of work, you must be able to: • Be an outgoing, welcoming personality for the Hotel • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge. • Make decisions based on your own judgment and company policy. • Follow instructions without close supervision. • Speak and write clearly and accurately. • Be available for work days, evenings, weekends and holidays. Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
Following all local health department recommendations regarding use of masks, social distancing and hotel cleanliness initiatives.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer/Guest Service: 2 years (Preferred)

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.