Job description

Night Auditor / Front Desk Agent $500 Sign on Bonus

The Breakwater Inn & Spa is actively searching for an organized, detailed, and professional Full Time Night Auditor. We are offering a $500 Sign on Bonus for the successful applicant.

Must have weekend and holiday availability.

Expected regular shifts are overnight 11:00pm – 7:00am.

Hay Creek Hotels of Kennebunkport encompasses multiple properties managed by Hay Creek Hotels; the Breakwater Inn and Spa, Striper's Waterside Restaurant. The Breakwater Inn and Spa is situated on the Kennebunk River, offering 35 guest rooms with incredible views of coastal Maine. Guests at both properties are encouraged to enjoy elevated New England cuisine at Striper's Waterside Restaurant and spa services from the public Breakwater Spa. Visit thebreakwaterinn.com, and stripersrestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on LinkedIn for future employment updates!

Night Auditor Job Summary:

· Collect and organize all reports, receipts, and transactions for all property revenue sources.

· Reconcile all day-end revenue. Ensure transaction processing balances and expected revenue is collected.

· Populate Daily Revenue Reports and communicate accordingly to management team daily.

· Problem solve any accounting activity issues regularly. Resolve technical issues as needed.

· Manage all late-night activity at the property. Communicate and handle security concerns to appropriate managers.

· Assist Guest Service Agents as needed. Ability to perform all Guest Service Agent duties including checking guests in and out, checking availability, booking reservations, and general customer service for all guests.

· Know and practice all safety and emergency procedures. Lead emergency situations such as evacuations. Adhere to and enforce key procedures. Secure guest valuables and lost and found. Manage all security concerns and ensure guest safety overnight.

· Complete additional projects as assigned by direct manager and/or accounting, including scanning of invoices, direct billing duties, report analysis, etc.

· Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.

· Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.

· Register guests and securely assign them a guestroom and room key. Verify guest credit and process payment upon check-out.

· Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.

· Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.

· Communicate all guest room status changes to Housekeeping department.

· Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.

· Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.

· Deliver guest amenities as necessary.

· Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.

Hay Creek offers an extensive benefit and incentive package, including;

· Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness

· Competitive Salary/Wages

· Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave

· Standard Annual Performance/Salary Reviews

· Merit and Cost of Living Adjustments

· Complimentary Meals Daily

· Free Parking

· Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties

· Discounts at specific property partners (NEIRA, Historic Hotels of America)

· 50% Discount when Dining at any HCH Property

· Industry Discounts through Working Advantage(Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)

· Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities

· Supportive, open-door policy work environment

· Work Culture that is fun, energetic and motivating

· Employee Recognition Program - 'Delight and Surprise Dollars'

· Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Required Experience:

· High School diploma or equivalent.

· Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.

· 1 year customer service experience required, hotel environment highly preferred.

· Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.

· Proven success in handling guest complaints.

· Ability to operate smoothly and professionally under high stress situations.

· Flexibility to work nights, weekends, holidays, and busy seasonal days (i.e. town festivals).

· May be subject to successful completion of background check and/or DMV check.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

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