JOB DESCRIPTION

The General Manager helps ensure that the restaurant operates smoothly and in a high state of cleanliness and provides strong leadership and supervision to the staff. He or she helps manage and train the staff to ensure they provide exceptional service to customers in a timely, courteous, efficient, and accurate manner and that they follow proper sanitation standards and keep all areas clean and sanitary at all times. He or she is also responsible for food and paper ordering, as well as, meeting monthly sales goals and food cost goals. The ideal candidate must be a true team player who works well alongside other employees and sets an example for the entire staff.

The ideal candidate for this General Manager position has a high school diploma or high school equivalency diploma with some additional coursework or training in restaurant management (college degree in Hospitality, Food Service Management, or a related field preferred) and at least two or three years of restaurant experience. Previous management experience in a hospitality, food service, or customer service position is necessary. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

RESPONSIBILITIES

• Oversees production of food according to sanitation and quality standards
• Manages and mentors staff, including training of employees, ensuring ongoing training, etc.
• Manages supplies/food and orders food/paper goods for restaurant
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Ensures compliance with all applicable federal and state laws and all company policies
• Addresses customer concerns and issues
• Ensures stated goals are met
• Works in all aspects of the daily operations - customer service, food preparation, and management

QUALIFICATIONS

• High school diploma or high school equivalency diploma required; some post high school education or training preferred
• Two to three years of relevant experience
• Experience in supervising, managing, and coaching staff
• Excellent computer and Microsoft Office skills
• Excellent communication skills, verbal and written

BENEFITS

• Excellent Advancement Opportunities
• Employee Discounts
• Casual and creative work environment