Job description

Collette is seeking a Group Air Coordinator to join our Air department. This is a hybrid position located at our office in Pawtucket.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

This position reports toManager of Air Operations and is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. Each coordinator’s goals are to obtain the best possible air schedule for our clients, that meets the set profit margin for each program and provide a timely turn around on all requests.

Responsibilities:

• Coordinates all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories.
• Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier we don’t have contracts with.
• Some programs require an Air Series Block be requested once departure dates are set for that tour series.
• Coordinator will work with Group Block Coordinator and the Inventory Department to determine number of seats and dates to request.
• Groups of 10 or less must be booked live in a GDS using air contracts whenever possible.
• Responsible for analyzing the air rate obtained and compare to the group pricing to ensure the expected profit margin. Offer alternatives when the best schedule doesn’t meet the pricing.
• Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are made whenever possible and that assignment are next to roommate, unless otherwise requested, summit all wheelchair and special meal request, and work all schedule changes to be sure all connections are legal and still meet requirements of the tour series.
• Handle any air emergencies on tour where air needs to be altered due to situations covered by waiver.
• Release all air group blocks by deadline set by each carrier. This includes all tracking for all air blocks for profitability and utilization purposes.
• Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series.
• Research all service issues and determine best action for recovery resolution and report back to Manager.
• Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
• Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Air Lead.
• Maintain clean, organized, and neat work environment at all times.

Knowledge and Skills:

• Bachelor's degree preferred.
• Two years of experience desired that is directly related to the duties and responsibilities specified.
• Skilled in customer service.
• Knowledge of air operations, quality control procedures and reporting documentation requirements.
• Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
• Microsoft Office program experience.
• Ability to work as part of a Team environment.
• Ability to communicate effectively, both orally and in writing.
• Ability to include organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to create, compose and edit written materials.
• Ability to plan and organize to optimize productivity.
• Ability to analyze and solve problems.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Pawtucket, RI 02860

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