Job description

Job Details
Description
Here at Nemacolin, our associates know to “Make Real Life Magic” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
The individual in the Guest Experience Agent position is responsible for creating 100% guest satisfaction by providing efficient and effective service at all times. The Guest Experience Agent must adhere to policies and procedures that Nemacolin has established, build positive relationships with guests and other associates, communicate effectively on all levels, and demonstrate technical and customer service skills for her or his assigned area.
ESSENTIAL FUNCTIONS:

• Creating guest satisfaction by providing fast and courteous service.
• Giving personal attention to guests in order to exceed their expectations.
• Utilizing empowerment to resolve guest issues.
• Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay.
• Assist the butler team during all times.
• Completing the necessary steps in the registration process as well as the departure process.
• Ensuring that resort guests are familiar with the location of their rooms.
• Promoting resort services and amenities.
• Contacting returning guests in order to assist them in planning their stay.
• Upselling available accommodations and services and making alternative suggestions as needed.
• Making reservations for onsite and offsite dining, activities, and entertainment.
• Remaining current with all property systems such as Host, SpaSoft, Seven Rooms, Zingle, Outlooks, and Microsoft Teams.
• Performing phone operator functions for internal and external calls.
• Assisting guests with mailing needs and business services.
• Fostering teamwork in an environment that motivates and sustains exceptional levels of performance in all Front Office positions.
• Developing an understanding of the reservation process.
• Keeping updated information regarding hours of operation, menus, and special packages available at all times.

KNOWLEDGE, SKILLS & ABILITIES:

• The candidate must have the ability to speak English fluently.
• Candidates must have the ability to work varying shifts, including nights, weekends, and holidays.
• Previous experience in the hospitality industry is preferred.
• Associate’s Degree preferred.

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Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Farmington, PA 15437: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you at least 18 years of age and willing to undergo a pre-employment background check and saliva drug-test if offered the position? If yes, please list the best e-mail address to send interview directions if you're selected for an interview.

Experience:

• Hospitality: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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